Customer Service Specialist

Job Title: Customer Service Specialist

Location: Nashville, TN (Onsite)

Job Summary:

We are seeking a detail-oriented Customer Service Specialist to support client interactions, case coordination, and documentation. The ideal candidate will have strong communication skills, experience handling inbound/outbound calls, and the ability to manage case-related information while maintaining excellent customer relationships.

Key Responsibilities:

• Determine individual and family eligibility for care or support programs through client interactions.
• Handle incoming and outgoing calls, respond to client inquiries, and maintain strong customer relationships.
• Conduct client interviews, gather facts and relevant information, and compile case data to support case evaluations.
• Manage casework efficiently, ensuring accurate documentation and timely case resolution.
• Perform research and analysis of documents and assist in drafting case-related documentation when required.
• Work across multiple databases and systems to retrieve and record necessary information.
• Maintain organized notes, documentation, and email communication.
• Participate in team meetings and collaborate with internal stakeholders.
• Provide administrative or operational support to leadership when needed.

Required Skills:

• Customer Service Experience
• Call Handling (Inbound/Outbound Calls)
• Customer Relationship Management
• Documentation & Note-taking
• Email Organization
• Time Management
• Ability to work with multiple databases/systems

Work Environment:

This is a 100% onsite position in Nashville, TN.