What are the responsibilities and job description for the Customer Relationship Management Analyst position at ACL Digital?
CRM & Systems Support Analyst
Cambridge, MA 02138
Duration: 1 Months Contract
Note: This is going to be just 1 month contract role
Schedule: Monday-Friday, 9:00 AM - 5:00 PM
Key Responsibilities & Qualifications:
- Maintain data integrity and accuracy within CRM systems and related databases
- Provide application support, troubleshooting, and end-user assistance
- Create and maintain documentation while supporting process improvement initiatives
- Strong communication, problem-solving, and organizational skills
- Ability to manage multiple priorities and work effectively with internal stakeholders
- Screening Requirements: I-9 Employment Verification required, 3 Professional Reference Screen required, Criminal Background Check required This role is ideal for a detail-oriented professional with experience in data management, CRM administration, application support, user assistance, and process improvement.
Provide administrative and systems support for CRM, application, form, and related business systems. Responsibilities include data management, user support, system maintenance, documentation, testing, and day-to-day operational assistance. The role will help maintain data quality and continuity while supporting ongoing programs, projects, and process improvements.
Responsibilities or Tasks
- Maintain and update records in CRM, application, and related systems.
- Review data for accuracy, completeness, consistency, and duplicates.
- Assist with data cleanup, imports, exports, and routine reporting.
- Support administrative tasks for CRM, application, form, and workflow systems.
- Assist with user support, troubleshooting, and issue resolution.
- Document processes, system updates, and recurring issues.
- Assist with testing system changes, forms, workflows, integrations, and enhancements.
- Support system maintenance and quality assurance activities.
- Assist with ad hoc data, systems, and operational projects as needed.
Preferred Experience
- Experience supporting CRM, application, database, form, or workflow systems.
- Familiarity with data management, record maintenance, reporting, and quality control.
- Experience with system testing, documentation, and user support.
- Experience with Salesforce, OpenWater, or comparable platforms is helpful but not required.