Surgery Scheduler

Ackerman Urology is a private, physician-owned practice committed to delivering high-quality, compassionate, patient-centered urologic care. In partnership with Ackerman Cancer Center, we provide men diagnosed with prostate cancer access to advanced treatments and coordinated specialty care designed to achieve the best possible outcomes.

We are proud to offer a comprehensive benefits package that includes medical, dental, and vision coverage, voluntary benefits, a 401k retirement plan, tuition reimbursement, and generous paid time off (PTO).

Position Overview

The Surgery Scheduler plays an important role in helping patients prepare for urological procedures. This position serves as a main point of contact throughout the scheduling process and helps patients understand what to expect before surgery. A working knowledge of medical terminology and urological procedures is important for this role.

Essential Job Functions

• Schedule and manage urological surgical procedures, preoperative appointments, and related testing.
• Obtain and track insurance authorizations and verify patient benefits and eligibility.
• Arrange required preoperative testing and medical clearances, including cardiac clearance when applicable.
• Provide patients with surgery dates, preparation instructions, appointment details, and other necessary information.
• Communicate scheduling information and changes with physicians, hospitals, clinical staff, and outside offices.
• Review surgical orders and documentation for completeness and follow up on outstanding authorizations, clearances, test results, and other requirements.
• Accurately enter and maintain surgical information in the electronic medical record and scheduling systems.
• Apply knowledge of medical terminology and urological procedures when reviewing and scheduling cases.
• Manage scheduling changes, cancellations, and conflicts and provide timely updates to the appropriate parties.
• Maintain accurate records and protect patient confidentiality in accordance with HIPAA, practice policies, and applicable privacy requirements.
• Provide administrative and front office support as needed.

Requirements

Required

• Bachelor’s degree or equivalent experience.
• Experience with surgery scheduling, insurance authorizations, or referral management.
• Experience in an outpatient medical setting and working with hospitals, insurance companies, and patients.
• Knowledge of insurance verification and authorization processes.
• Familiarity with Electronic Medical Records (EMRs).
• Basic proficiency with Microsoft Office (Word, Excel, and Outlook) and standard office equipment.

Preferred

• Previous experience in a urology or surgical practice.
• Experience with multi-line phone systems.
• Bilingual proficiency is a plus.

Other Skills & Abilities

• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Professional communication and interpersonal skills.
• Ability to work well as part of a team.
• Commitment to compassionate, patient-centered care.

Hours: Monday - Friday 8:00 AM - 4:30 PM