What are the responsibilities and job description for the Project Manager Biller position at ACI Worldwide?
Powering the world’s payments ecosystem
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
Job Purpose
The Project Manager is responsible for leading biller payment solution projects from initiation to completion, ensuring timely delivery, alignment with client objectives, and adherence to quality standards. This Client-facing role drives collaboration across teams, addresses project challenges proactively, and supports the organization’s mission to deliver cutting-edge FinTech solutions.
Essential Functions and Responsibilities
Project Leadership
- Manage all phases of more complex project implementation lifecycle, from sales-handover through to client acceptance
- Develop detailed project plans, including timelines, milestones, and resource allocation
- Monitor project performance, including scope, milestones, and budgets, to ensure successful outcomes of short and long-term goals
- Proactively identify and resolve project dependencies and issues, escalating as necessary to maintain timelines, compliance and desired outcomes.
- Maintain accurate and relevant project documentation, including schedules, status updates, and risk logs for regular project updates to internal stakeholders.
- Ensure compliance with established project management methodologies and organizational standards.
- Ensure proper risk management by documenting all risks and employing an effective mitigation strategy.
Client and Stakeholder Management
- Build and maintain strong relationships with clients and stakeholders to ensure project success and client satisfaction.
- Proactively manage client expectations regarding progress, dependencies, risks, and changes, ensuring accuracy, transparency and alignment to project deliverables.
- Serve as the primary escalation point for addressing and resolving client concerns.
Team Leadership and Collaboration
- Mentor junior team members, providing guidance and training to ensure cohesive project execution and to enhance their skills and knowledge.
- Lead cross-functional teams to foster open communication, teamwork and accountability.
- Promote process improvements and implement best practices for project management and operational efficiency
Technical Expertise
- Stay updated on emerging technologies and industry trends to ensure the implementation of innovative solutions.
- Oversee and lead technical discussions for projects involving APIs, data integration, and web-based solutions.
- Apply technical knowledge to ensure project deliverables meet industry standards, regulatory requirements, and client expectations.
Compliance and Industry Awareness
- Maintain adequate knowledge of regulatory standards such as PCI, NACHA, and HIPAA, ensuring project compliance, adherence to regulatory requirements and industry best practices
- P articipate in required courses and industry forums to stay informed of the latest developments and trends in FinTech and customer experience expectations.
- Advocate for platform enhancements based on client feedback and industry trends.
Qualifications (Education, Experience, Knowledge, Skills, and Abilities)
- Education: Bachelor’s degree (Master’s degree preferred) or equivalent experience, ideally in business or technology.
- Experience: Minimum 5 years of project management experience, preferably in FinTech or payment solutions.
- Skills: - Advanced proficiency in project management tools such as MS Project or JIRA.
- Strong communication skills for engaging with internal and external stakeholders.
- Ability to manage multiple projects simultaneously while meeting deadlines and budget constraints.
- Strong problem-solving skills and analytical mindset with the ability to manage complex challenges, c capacity to prioritize and adapt in a fast-paced environment.
- Ability to influence and foster an environment of shared accountability.
- Ability to collaborate with people, processes, and systems.
- Ability to be flexible and highly adaptive in a fast-paced environment.
Preferred Qualifications (Education, Experience, Competencies)
- Advanced certifications in project management (e.g., PMP, CAPM, Agile) are a plus.
- Demonstrated ability to lead project teams and manage project deliverables effectively.
Licenses and Certifications
- PMP Certification Preferred.
Applicants must be currently authorized to work in the on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #17280)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
Job Purpose
The Project Manager is responsible for leading biller payment solution projects from initiation to completion, ensuring timely delivery, alignment with client objectives, and adherence to quality standards. This Client-facing role drives collaboration across teams, addresses project challenges proactively, and supports the organization’s mission to deliver cutting-edge FinTech solutions.
Essential Functions and Responsibilities
Project Leadership
- Manage all phases of more complex project implementation lifecycle, from sales-handover through to client acceptance
- Develop detailed project plans, including timelines, milestones, and resource allocation
- Monitor project performance, including scope, milestones, and budgets, to ensure successful outcomes of short and long-term goals
- Proactively identify and resolve project dependencies and issues, escalating as necessary to maintain timelines, compliance and desired outcomes.
- Maintain accurate and relevant project documentation, including schedules, status updates, and risk logs for regular project updates to internal stakeholders.
- Ensure compliance with established project management methodologies and organizational standards.
- Ensure proper risk management by documenting all risks and employing an effective mitigation strategy.
Client and Stakeholder Management
- Build and maintain strong relationships with clients and stakeholders to ensure project success and client satisfaction.
- Proactively manage client expectations regarding progress, dependencies, risks, and changes, ensuring accuracy, transparency and alignment to project deliverables.
- Serve as the primary escalation point for addressing and resolving client concerns.
Team Leadership and Collaboration
- Mentor junior team members, providing guidance and training to ensure cohesive project execution and to enhance their skills and knowledge.
- Lead cross-functional teams to foster open communication, teamwork and accountability.
- Promote process improvements and implement best practices for project management and operational efficiency
Technical Expertise
- Stay updated on emerging technologies and industry trends to ensure the implementation of innovative solutions.
- Oversee and lead technical discussions for projects involving APIs, data integration, and web-based solutions.
- Apply technical knowledge to ensure project deliverables meet industry standards, regulatory requirements, and client expectations.
Compliance and Industry Awareness
- Maintain adequate knowledge of regulatory standards such as PCI, NACHA, and HIPAA, ensuring project compliance, adherence to regulatory requirements and industry best practices
- P articipate in required courses and industry forums to stay informed of the latest developments and trends in FinTech and customer experience expectations.
- Advocate for platform enhancements based on client feedback and industry trends.
Qualifications (Education, Experience, Knowledge, Skills, and Abilities)
- Education: Bachelor’s degree (Master’s degree preferred) or equivalent experience, ideally in business or technology.
- Experience: Minimum 5 years of project management experience, preferably in FinTech or payment solutions.
- Skills: - Advanced proficiency in project management tools such as MS Project or JIRA.
- Strong communication skills for engaging with internal and external stakeholders.
- Ability to manage multiple projects simultaneously while meeting deadlines and budget constraints.
- Strong problem-solving skills and analytical mindset with the ability to manage complex challenges, c capacity to prioritize and adapt in a fast-paced environment.
- Ability to influence and foster an environment of shared accountability.
- Ability to collaborate with people, processes, and systems.
- Ability to be flexible and highly adaptive in a fast-paced environment.
Preferred Qualifications (Education, Experience, Competencies)
- Advanced certifications in project management (e.g., PMP, CAPM, Agile) are a plus.
- Demonstrated ability to lead project teams and manage project deliverables effectively.
Licenses and Certifications
- PMP Certification Preferred.
Applicants must be currently authorized to work in the on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #17280)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.
