What are the responsibilities and job description for the Inside Sales Representative position at Achilles Information Limited?
We are looking for an enthusiastic, driven Inside Sales Representative to join our growing sales team in our Irvine, California office.
As an Inside Sales Representative, you will be the first point of contact for new leads and will be responsible for the onboarding journey of our client’s suppliers. The Inside Sales team build relationships with clients and their suppliers through phone calls and emails, gaining trust, explaining the benefits and reasons for the registration, and closing the sale.
The role is an office-based role with the expectation that you will work from our office located in Irvine, California.
Responsibilities :
- Generate new revenue through engaging with supplier lists provided by new clients
- Retain revenue by proactively contacting suppliers whose annual subscription is due for renewal
- Assist suppliers with auto-renewal issues, such as card declining or card changes
- Lead generation through clients who did not register during their initial invitation process or during their renewal process
- Manage sales pipeline by tracking sales opportunities through the sales cycle and identifying and resolving potential roadblocks.
- Analyzing sales performance metrics to deliver monthly / quarterly sales quotas and providing insights to management
- Build rapport with suppliers, becoming their trusted point of contact
- Maintain optimum customer satisfaction and experience
- Advise suppliers on the purpose of the registration and key benefits this can provide their company 1. Know yourself 2. Market Differentiator 3. Streamlined Process 4. Client Retention
- Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage, and notes
- Maintain accurate notes and comments from each supplier interaction
We seek candidates who will represent our organisation with professionalism, dedication, and a commitment to operational excellence. The ideal candidate should have strong communication skills to articulate product benefits clearly and persuasively over the phone and email. Strong listening skills demonstrated by active listening to customer needs and concerns and be able to demonstrate a sales acumen by understanding the sales process, objective handling techniques and closing strategies. The ideal candidate will also be able to manage a high volume of leads and calls with effective time management skills , ability to handle rejection and stay motivated within a fast-paced environment.
Previous experience in a quota based Inside Sales or Customer Service role and demonstration of exceeding sales objectives is desirable. CRM experience is also desirable but not essential.
Please apply if you’d like to work for a global company that is helping make the working world more sustainable, safer, cleaner and fairer, with great colleagues and a good pay and benefits package. We welcome applications from armed forces veterans, reservists and their families. We are committed to equity, diversity and inclusion in our practices and workforce. A full role profile is available at Careers at Achilles | Join the Team .
For more than 30 years, Achilles has protected organisations’ business interests and reputations by providing unrivalled levels of supply chain transparency, carbon reduction and management. We are the ESG and carbon management partner of choice for the world’s leading global brands.
Achilles specialises in supporting customers that require truly robust environmental, social and governance reporting to fully comply with ESG regulation, meet investor requirements, and achieve their own ambitious sustainability goals. We work with market-leading financial, industrial, commercial, and governmental organisations requiring the serious, detailed analysis and expert insight necessary to deliver exceptional reporting confidence.
Operating from 22 locations worldwide, Achilles is at the forefront of the battle against climate change, a champion for social justice and human rights, and an expert in health, safety, and risk management.
The Achilles Way – how we do things
Be Curious – Ask questions, understand why, challenge and grow
Commit – Show passion, create value, deliver simple solutions, be a leader
Collaborate – Think inclusive, show respect, be helpful, give thanks