What are the responsibilities and job description for the Client Services & Outreach Coordinator - Raleigh, NC position at Achievements ABA Therapy?
Position overview
The Client Services & Outreach Coordinator supports families through the intake and service coordination process while building relationships with local referral partners. This role combines responsive family communication, organized follow-up, and community outreach to help North Carolina families connect with services.
Responsibilities
Communicate with families about intake, assessments, authorizations, staffing, and service start timelines.
Collect and track required documents, identify missing information, and maintain clear, timely follow-up.
Coordinate with internal teams to support handoffs, address barriers, and keep families updated.
Maintain accurate client and referral records, including next steps and follow-up dates.
Build relationships with pediatrician offices, schools, daycares, community organizations, and other referral partners.
Conduct local outreach visits and follow up with community partners about their needs and referred families.
Help coordinate outreach events, resource fairs, and materials; track contacts and follow-up activity.
Escalate client service concerns and support families through transitions when needed.
Qualifications
Experience in client services, healthcare, human services, ABA, or community outreach is required.
Experience coordinating services, communicating with families, tracking follow-ups and documentation, or building relationships with referral partners, such as physician offices, schools, daycares, and community organizations, is a plus.
Strong written and verbal communication, organization, follow-through, and relationship-building skills.
Ability to handle sensitive information with discretion and maintain accurate records.
Comfort using electronic systems to document contacts, tasks, and next steps.
Ability to commute to an assigned North Carolina office and travel locally for outreach.
Work expectations
This is a full-time, in-person role based at an Achievements ABA office in North Carolina. Occasional weekend availability may be needed for outreach events. Advance notice will be provided.
Compensation: $25 per hour
Schedule: Full-time, in office
Location: Raleigh Achievements ABA Office
Salary : $25