What are the responsibilities and job description for the Front Desk Receptionist position at Achievement Center of LECOM Health?
At the Achievement Center of LECOM Health, we believe in those we serve as much as we believe in those who serve. If you're looking for a place that invests in your growth and values your contributions, come join us! Together, we can help ensure that any child, through any challenge, can achieve.
- Recognized as a 2025 Best Place to Work by The Nonprofit Partnership's Nonprofit Excellence Awards, we're proud of the culture we've built - one where our team feels supported, celebrated and inspired to do their best work every day.
- More than a Century of Service: Since 1923, we've built a legacy of making a meaningful impact on children's lives—stability you can trust.
- Employee Engagement Above the Benchmark: We consistently score above national benchmark for employee engagement. Our team is happy, mission-driven, and supported, fostering a positive and uplifting workplace.
- Flexibility & Fun: Enjoy a work environment that values your well-being, offers flexibility, and encourages a sense of humor along the way.
- Mission-Focused Impact: Be part of helping any child overcome challenges, knowing your role truly matters.
- Feel Valued & Grow: With annual professional development dollars, tuition discounts, and year-round trainings, you'll find real opportunity for professional growth and personal fulfillment.
Position Description:
Be the face of an agency that makes a difference in the lives of children and families every day. Our Front Desk Receptionist plays a vital role in creating a warm, professional, and welcoming environment for clients, families, and staff alike. If you're detail-oriented, compassionate, and excel at multitasking, we invite you to bring your administrative skills and positive energy to our dedicated team.
Responsibilities:
- Provide clerical, reception, and operational support duties in a fast-paced environment.
- Present as the "face" of the agency and consistently maintain a professional and positive image.
- Interact with children, families, and visitors with warmth and professionalism, ensuring each experience reflects our mission and values.
- Handle confidential information with the highest degree of discretion and professionalism.
- Accurately maintain and organize clinical records.
- Perform efficient and accurate data entry with minimal error.
- Manage front desk operations, including answering phones, greeting visitors, and directing inquiries appropriately
- Schedule and reschedule client appointments using established agency procedures.
- Assist with general office duties and special projects as assigned.
Requirements
- High school diploma or equivalent required; associate degree preferred.
- Prior experience (at least 6 months) in a reception, clerical, or administrative support role, ideally in a healthcare or child-serving setting.
- Strong organizational and time-management skills with the ability to handle multiple tasks effectively.
- Excellent interpersonal, written, and verbal communication skills.
- Proficient in Microsoft Office Suite and comfortable learning new systems.
- Commitment to confidentiality, compassion, and teamwork.
Why join the Achievement Center of LECOM Health?
Compensation: The ACLH offers a competitive salary based upon experience.
Time Off: 8 Paid holidays in addition to generous vacation, sick, and paid time off.
Professional Advancement: Professional development opportunities and dedicated training budget.
Benefits:
- Medical Insurance
- Home Host option* – waived co-pays and deductibles when utilizing LECOM physicians and Millcreek Community Hospital.
- When using the Home Host benefits, all copayments and deductibles are waived with the exception for advanced diagnostics, certain types of therapy, durable medical equipment, infertility treatment, transplants, and certain surgical expenses.
- Highmark BC/BS Medical Insurance
- Employee only coverage costs only $70/month and family is only $320/month!
- Dental Insurance
- BAI Insurance
- Employee coverage is only $10/month and Family coverage is only $27.20/month.
- Vision Insurance.
- Life Insurance, Long-Term Disability and AD&D are provided at no cost to you.
- Various other elective benefits are available such as Identity theft protection, Short-Term Disability, travel insurance, pet Insurance, etc.
- Employee Assistance program (EAP).
- Employee Referral program.
Retirement: 403(b) Savings Plan enrollment with company match up to 6% of your pay after one year of employment.
- Returning employees may take advantage of the retirement match immediately or earlier than one year.
Wellness: No cost Employee Assistance Program, discounted membership to LECOM Wellness Center, and a dedication to work/life balance.
Student Loan Forgiveness: We are a recognized 501(c)(3) nonprofit which qualifies for Public Service Loan Forgiveness (PSLF) program.
Bilingual individuals are encouraged to apply.
The Achievement Center of LECOM Health commits to further living our values of inclusion and compassion and to strengthening policies and practices that better demonstrate social responsibility, diversity, inclusion equity, and cultural humility. We are committed to continuously listening, learning, and growing. We believe that an informed, diverse, and representative workforce will help everyone achieve more and do better.
We are an Equal Employment Opportunity employer and we do not discriminate against any employee or applicant because of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Salary : $10 - $320