Operations Director

Benefits:

• 403(b) Matching up to 5%
• Dental insurance
• Health insurance
• Paid time off
  
  
  

We’re seeking a dynamic and strategic leader to join our team as Operations Director. This role is responsible for overseeing day-to-day operations, driving process improvements, and ensuring organizational efficiency. The ideal candidate will have strong leadership skills, experience in operational management, and a passion for optimizing workflows to support our mission. If you thrive in a fast-paced environment and excel at building systems that empower teams, we’d love to hear from you!

Essential Functions

Process Improvement

• Conduct workflow analyses and implement process improvements to increase efficiency and reduce redundancies.
• Establish performance metrics and dashboards for continuous monitoring Vendor and Partner Relations
• Negotiate and maintain strong relationships with vendors and service providers.
• Evaluate vendor performance and implement corrective actions when necessary
• Oversee vendor contract management, ensuring greater than 95% compliance and cost savings.
  
  
  

Supervision

• Provides strategic leadership and direct supervision to work procurement team, ensuring operational goals are met through effective coaching, performance management, and development of high-performing teams.
• Oversees daily operations, sets clear expectations, and fosters accountability to maintain efficiency and compliance with organizational standards.
  
  
  

Technology and Data Management

• Oversee data integrity and security within operational systems.
• Collaborate with IT to ensure smooth system upgrades and troubleshoot issues.
• Evaluate, implement, and integrate IT platforms (case management, HRIS, ect).
  
  
  

Training and Development

• Oversees the design and implementation of training programs to enhance staff skills and operational efficiency.
• Ensures continuous professional development by identifying competency gaps, creating learning opportunities, and fostering a culture of growth and engagement across all teams.
  
  
  

Strategic Planning

• Contribute to long-term organizational planning and growth strategies, including driving business development by evaluating and launching 2-4 partnerships/services annually.
• Identifying emerging trends and recommending innovative solutions to enhance service delivery.
• Identify and prepare regular reports for management team on operational performance, compliance, and risk including developing and executing on operational improvement plans and scorecard
• Use data-driven insights to inform decision-making and strategic initiatives.