What are the responsibilities and job description for the Bilingual Service Leader position at Achieva Credit Union?
About the Role
This role requires a strong leader who can motivate and develop the branch team, ensuring adequate coverage at all times and maintaining a working knowledge of all lending policies and guidelines.
Main Accountabilities
- Responsible for account servicing, member applications, accurate completion of forms and data input related to account opening, account maintenance, and transactions, and other items as required.
- Deliver personalized service that focuses on individual member needs and provides coaching, leadership, guidance, and mentorship to other team members.
- Support Achieva's Brand Frame by 'Finding a Way' to assist, providing 'VIP' service to, 'Make it Easy' for, and 'Learn' all about internal/external customers while promoting an environment of 'Trust'.
