What are the responsibilities and job description for the COO (Atlanta, GA) position at ACG Professionals?
Position Summary
The Chief Operating Officer leads and integrates all operational functions of a build-to-rent (BTR) development and operating platform. Reporting directly to the Chief Executive Officer, the COO oversees development, construction, leasing, property operations, asset management, and customer experience – driving growth, efficiency, and portfolio performance across the company.
Key Responsibilities
- Lead day-to-day, process-driven operations across pre-development, construction, and project stabilization, standardizing protocols in concert with project leaders in development, construction, and asset management.
- Establish operational policies, procedures, and performance metrics.
- Review/approve reporting to outside investors.
- Oversee asset management department.
- Serve on Investment Committee.
- Monitor project schedules, budgets, and operational performance.
- Implement scalable operating systems and technology platforms.
- Drive operational excellence, cost control, quality, and customer satisfaction.
- Establish and track KPIs across development, construction, leasing velocity, occupancy, retention, NOI, and overall portfolio performance.
- Present operational results and strategic recommendations to leadership, investors, and lenders.
- Quarterly Board material preparation
- Corporate (non-project level) budget approved by COO until CFO is Chief Accounting Officer is assigned this responsibility.
Leadership Responsibilities
- Build, mentor, and retain high-performing teams.
- Recruit and develop leadership talent.
- Foster accountability and cross-functional collaboration.
- Align departmental objectives with the company’s strategic goals.
Qualifications
- Bachelor’s degree required; advanced degree preferred.
- 10+ years of leadership experience in homebuilding, multifamily, build-to-rent, or real estate development.
- Proven track record managing large-scale development and operating platforms.
- Collaborative leader who builds strong relationships—teamwork is essential to scaling the business.
- Strong command of land development, construction, leasing, property operations, and asset management.
- Strong financial and analytical skills.
- Excellent leadership, communication, and organizational abilities.
Preferred Experience
- Experience with institutional investors, private equity-backed platforms, REITs, or large private real estate companies.
- Experience overseeing multi-market build-to-rent portfolios.
Reporting Structure
- Reports to the Chief Executive Officer
- Oversees Asset Management and IT