Hotel General Manager: Courtyard, A Marriott Brand Ocala

Position: General Manager for Ocala Property

Are you a seasoned hospitality leader ready to make an impact?
We’re searching for an engaging, performance-focused Hotel General Manager to guide our Ocala, FL property to new heights. If you’re energized by creating exceptional guest experiences, building strong teams, and driving operational excellence, we’d love to meet you.

Responsibilities:

• Optimize financial performance.
• Lead and oversee all hotel operations, including guest services, sales, maintenance, housekeeping, laundry, and food & beverage.
• Maintain legal standards in occupational, health, fire, safety, food, and lodging.
• Set goals and build intermediate steps to achieve results.
• Meet corporate deadlines.
• Teach and uphold all brand standards.
• Remain up to date and implement brand standard changes.
• Enforce policies, refine operations manuals, SOP checklists, and databases to ensure smooth day-to-day operations.
• Maintain highly organized and efficient workspaces.
• Train, support and guide all front-line associates in all aspects of their roles.
• Understand and be able to perform any role in the hotel.
• Develop, mentor, encourage, and continuously coach employees to achieve both technical excellence and hone "soft skills" of ethics and interpersonal communication.
• Lead HR functions, including recruitment, training, employee development, and performance management.
• Create schedules, monitor adherence, and ensure a balanced workload for all team members.
• Lead and direct staff meetings.
• Maintain effective communication at all levels.
• Foster a positive work environment through team building activities and one-on-one check-ins with staff.
• Set targets for front-line workers, ensuring career progression and employee satisfaction.
• Discipline team members using positive re-direction techniques and formal write-ups as necessary.
• Supervise inventory management, conduct monthly inventory counts, and optimize resource utilization.
• Implement revenue and yield management strategies, monitor market trends, and review reservation reports.
• Manage basic IT, network, server, voice, PMS, and mission-critical services.
• Monitor and uphold procedures for control of supplies, keys, money, credit, and account access.
• Perform property walks daily.
• Inspect public spaces, guest rooms, exterior and assess all ongoing maintenance tasks daily.
• Embody the ideals of AUTHENTIC HOSPITALITY to ensure guest satisfaction and a welcoming work environment for all colleagues.
• Maintain an active and visible presence in public areas, greeting guests and assessing their level of satisfaction.
• Address all guest complaints and reviews.
• Intervene and completely document any guest and employee incidents.
• Promote and cultivate relationships with guests and potential clients.
• Meet with sales clients, host tours and assist in sales efforts.
• Maintain professional relationships with stakeholders, including government agencies, contractors, vendors, and community establishments.
• Stay current on industry trends, attend trade shows/conferences, and pursue continuing education.
• Make recommendations and implement any changes needed to meet and exceed company objectives.

Qualification Standards:

• Certified Marriott GM Required
• College degree or equivalent work experience.
• Three years of hotel experience, with three years in a supervisory or management role.
• Expert knowledge in hotel technology, software, management, and inventory management.
• Excellent communication and organizational skills.
• Advanced personnel/HR experience.

Physical Requirements:

The role involves sitting, standing, walking, visual acuity, and manual tasks both indoors and outdoors.

Candidate must have the ability to work flexible hours, including nights, weekends, and holidays.

Language:

Proficient in English, both written and verbal. Bi-lingual preferred.

Work Environment:

Moderate noise level in indoor and outdoor settings typical of the hospitality industry.

Other Qualifications:

Successful candidates must pass a comprehensive background and drug screening.

We are an equal opportunity employer.

If you are a motivated leader with a passion for delivering exceptional guest experiences, we invite you to apply for this exciting opportunity. Marriott is a perfect place to let your skills and dedication to AUTHENTIC HOSPITALITY shine brightly.

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Marriott: 3 years (Preferred)
• Hotel management: 2 years (Preferred)
• Hotel experience: 5 years (Preferred)

License/Certification:

• Marriott GM Certification (Required)

Ability to Relocate:

• Ocala, FL 34474: Relocate before starting work (Required)

Work Location: In person