What are the responsibilities and job description for the Service Sales Consultant- Generator Division position at ACF Industrial Energy?
Job Description
Job Summary
The purpose of the SSC position is to increase aftermarket parts and service business and to generate new equipment leads within the sales department. The SSC will promote the Company service and parts departments to increase sales in PM agreements, equipment repairs, rental equipment, fuel tank remediation and generally promote ACF Standby Systems as the primary source for aftermarket parts and service of power generation equipment.
Essential Job Functions
Required Knowledge, Skills and Abilities (including physical and work environment)
Minimum Job Qualifications (education, work experience, licenses/certifications)
Job Summary
The purpose of the SSC position is to increase aftermarket parts and service business and to generate new equipment leads within the sales department. The SSC will promote the Company service and parts departments to increase sales in PM agreements, equipment repairs, rental equipment, fuel tank remediation and generally promote ACF Standby Systems as the primary source for aftermarket parts and service of power generation equipment.
Essential Job Functions
- Develop sales proposals of generator products for customers and professionally present proposals to plant engineers, maintenance personnel, purchasing agents, and/or company executives
- Develop Aftermarket program proposals for the generator service department for customers and professionally present proposals to plant engineers, maintenance personnel, purchasing agents, and/or company executives
- Research and evaluate customer application in order to properly size and/or develop an aftermarket recommendation that meets the customer’s needs
- Conduct air system surveys
- Ensure the establishment of industry contacts and develop a list of potential customers
- Follow up on sales leads and make cold calls
- Maintain updated understanding of industry trends, technical developments, and government regulations that effect target markets
- Proactively take action to close sales and finalize contracts
- Meet established sales quotas and revenue goals
- Resolve customer’s problems with product and/or services
- Follow up on product deliveries
- Monitor and work within established expense allowance
- Generate detailed scope of supply (PMU) and provide to Application Engineer or Service Manager for processing
- Develop sales proposals of generator products for customers and professionally present proposals to plant engineers, maintenance personnel, purchasing agents, and/or company executives
- Establish and maintain a sub-dealer network within geographic territory, including training the sub-dealer and assisting them with the financial aspect of the business
- Collect payment and financial documents from customers
- Establish and maintain a teamwork approach in the area of aftermarket products and service departments in order to develop and maintain customer loyalty
Required Knowledge, Skills and Abilities (including physical and work environment)
- Well developed sales and presentation skills
- Computer literacy is required, including a working knowledge of applications such as Outlook, Word, PowerPoint, and Excel
- Basic mechanical and technical aptitude including geometric and other mathematical formulas
- Excellent oral and written communication skills
- Ability to establish a solid relationship with manufacturer
- Proven interpersonal skills with both internal and external customers
- Basic marketing knowledge
- Must be able to handle high pressure situations and adapt well to changes in the market
Minimum Job Qualifications (education, work experience, licenses/certifications)
- Associate’s degree or 2 to 5 years of sales experience (industrial sales preferred), or an equivalent combination of education and experience