What are the responsibilities and job description for the Field Services Engineer position at AceStack?
Role: Field Services Engineer
Location: Muskegon, MI
Salary: $62K-$75K/Annum
Job Description
Must Have Technical/Functional Skills
· Field service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support
· On network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation management
· Meeting room support, excellent in customer communication, good to have team management skill, ops lead role for EUC role.
Roles & Responsibilities
· Manage day-to-day operation based on onsite support services, ticket management, KPI, escalation, IMAC, Break fixes, dispatch support asset delivery part
· DaaS service across Hub, spoke and dispatch sites, vendor management, meeting room support, customer connect
· Printer support, OT support, factory PCS support, manage team and customer requests on priority
Generic Managerial Skills, If any
· Should have excellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level,
· Should be capable to be proactive to pick operations issue with customer and fix them, decision making capability, mentor team where possible, bring continues improvement
Salary : $62,000 - $75,000