What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at ACES HVAC LLC?
Join a Team That's Growing
At ACES Heating & Cooling, we're a family-owned company that believes in taking care of our customers, our employees, and our community. We've experienced consistent year-over-year growth, and we're looking for a friendly, organized, and motivated Customer Service Representative / HVAC Dispatcher to grow with us.
This role is about much more than answering phones. You'll build lasting relationships with customers, coordinate our technicians, solve problems, and help ensure every job is completed successfully. If you enjoy helping people, staying organized, and making a difference every day, we'd love to meet you.
What You'll Do
Answer incoming calls and provide outstanding customer service.
Schedule and dispatch technicians efficiently.
Build strong customer relationships through excellent communication and follow-through.
Track ongoing jobs, follow up on customer needs, estimates, parts, and outstanding tasks to ensure nothing falls through the cracks.
Manage multiple software platforms, phone calls, emails, and text messages.
Work closely with technicians and office staff to keep operations running smoothly.
Help resolve customer concerns with professionalism and empathy.
What We're Looking For
Bilingual in English & Spanish (required)
Friendly, organized, and dependable
Excellent communication and multitasking skills
Ability to stay calm and organized in a fast-paced environment
Experience in dispatching, scheduling, customer service, or office administration where managing ongoing customer relationships and follow-up was a regular part of the job
Clean driving record
We Value Initiative
At ACES, we don't just want someone who follows instructions—we want someone who helps make us better. We encourage every team member to share ideas, improve processes, and help us deliver an exceptional customer experience.
Why You'll Love Working Here
Competitive pay: $18.00–$26.00/hour
401(k) with company matching
Health & dental insurance
Paid Time Off
Paid holidays
Ongoing training and opportunities for advancement
Supportive, family-oriented team culture
Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $26