Supervisor of Residential Dining

Are you passionate about great food, exceptional service, and creating a welcoming dining experience? Join our dynamic team as a Supervisor of Residential Dining at Terrace Dining Hall, where you’ll take a hands-on leadership role in overseeing daily dining operations, developing staff, and ensuring every meal meets the highest standards of quality and service.

Working closely with the Manager and Assistant Director of Residential Dining, you’ll bring leadership, creativity, and organization to menu planning, food production, employee development, and special dining events. From managing daily meal service to introducing new recipes and creating memorable themed dinners, you’ll help shape the residential dining experience for students, faculty, staff, and guests.

This position offers the opportunity to make a direct impact on customer satisfaction, team development, and operational excellence in a collaborative, fast-paced campus environment.

Key Responsibilities

Lead & Inspire: Recruit, hire, train, schedule, supervise, and evaluate hourly union employees, student managers, and student employees. Foster a culture of teamwork, accountability, respect, and professional growth while following applicable CSEA Union Contract guidelines.

Deliver Exceptional Dining Experiences: Oversee daily dining operations at Terrace Dining Hall, ensuring high-quality food production, efficient service, and a welcoming atmosphere throughout every meal period.

Menu Planning & Culinary Innovation: Collaborate with the Manager and Assistant Director of Residential Dining to develop menus, test new recipes, incorporate customer feedback, and introduce creative dining concepts that meet nutritional needs and budgetary goals.

Food Purchasing & Inventory: Assist with daily and weekly food ordering, inventory coordination, and product planning to maintain adequate supplies while supporting cost-effective operations.

Customer Care: Maintain a visible presence during meal service, answer questions, address concerns, solicit feedback, and ensure students, faculty, staff, and guests are treated courteously and respectfully.

Financial & Administrative Accountability: Assist with payroll preparation, financial reporting, recordkeeping, and other administrative responsibilities to support accurate and efficient dining operations.

Special Events & Theme Dinners: Coordinate the setup, staffing, menu production, and execution of themed dinners and catered events, ensuring smooth service and a positive guest experience.

Maintain High Standards: Uphold food safety, sanitation, cleanliness, and quality standards. Ensure equipment and facilities are properly maintained and that opening and closing procedures are completed consistently.

Facility Stewardship: Coordinate staff uniforms, oversee stocking and cleaning procedures, and ensure the dining facility is properly secured at the end of each operating day.

Nutrition & Customer Education: Promote nutritional awareness and support the availability of accurate menu and food information for dining customers.

Collaborative Leadership: Work closely with the Manager, Assistant Director, and Senior Manager of Residential Dining and Catering to improve menus, strengthen operations, and support departmental goals.

Leadership Expectations

Training & Development: Provide effective orientation and ongoing training to student and hourly employees, reinforcing expectations for service, safety, sanitation, and food quality.

Performance Management: Support employee development through scheduling, coaching, constructive feedback, performance evaluations, and appropriate counseling.

Conflict Resolution: Address workplace challenges professionally and fairly, maintaining positive working relationships and a productive team environment.

Team Motivation: Lead by example, encourage collaboration, recognize employee contributions, and promote a culture of hospitality and continuous improvement.

Customer-Focused Problem Solving: Respond proactively to customer feedback and operational challenges while balancing service quality, staffing needs, and financial objectives.

Qualifications

• Associate’s degree in Hospitality Management, Culinary Arts, Business, or a related field; or equivalent supervisory experience in food service.
• Strong interpersonal, written, and verbal communication skills.
• Demonstrated leadership abilities and experience supervising employees in a food service or hospitality environment.
• Excellent organizational, problem-solving, and time-management skills.
• A proactive, customer-focused mindset and commitment to service excellence.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of food safety, sanitation, inventory management, and food service operations.
• Ability to work effectively with a diverse team of employees, students, faculty, and guests.

Physical Requirements

• Ability to read, write, count accurately, and complete required documentation.
• Ability to safely operate equipment relevant to dining operations.
• Mobility to access all areas of the dining hall.
• Ability to lift items weighing up to 30 pounds.
• Ability to work varied shifts and days, including evenings and weekends, as operational needs require.

Why Join Us?

At ACES, you’ll be part of a supportive, mission-driven team dedicated to fostering campus community through exceptional food and service. We value creativity, teamwork, and professional growth—and we’re looking for leaders who share our passion for hospitality and excellence.

If you thrive in a fast-paced environment and enjoy developing people, improving dining experiences, and making a meaningful contribution to campus life, we want to hear from you.

Why Work With Us?

At ACES, you’re not just taking a job—you’re joining a mission-driven team committed to supporting campus life with care and quality. We value our employees and invest in their well-being, growth, and future.

Our benefits include:

• Free medical, dental, and vision insurance for you and your family.
• Free life insurance for added peace of mind.
• Tuition assistance to support your education and professional development.
• Generous paid time off and holidays to help you maintain work-life balance.
• 403(b) retirement plan with employer match to help you plan for the future.

At ACES, your work truly makes a difference—and we’re proud to support the people who make that possible.

Benefits:

• 403(b) retirement plan with employer match
• Dental insurance
• Employee discount
• Flexible schedule
• Free family medical insurance
• Free life insurance
• Paid time off and holidays
• Tuition assistance
• Vision insurance

Pay: From $18.50 per hour

Expected hours: No less than 40.0 per week

Work Location: In person

Salary : $19