What are the responsibilities and job description for the Customer Service Representative Insurance position at ace?
Customer Service Representative Insurance AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you! What We Offer Starting Pay: $21.00/hour Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided) Location Requirement: Must reside within the State of Ohio Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 10:00am-10:00pm Monday–Friday, with occasional Saturday shifts between 10:00am-8:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 10:00am-8:00pm will include taking live calls. Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 10:00am-10:30pm Monday-Friday, and every Saturday between 10:00am-8:15pm. One weekday off will be provided each week. Comprehensive Benefits Package Growth & Advancement Opportunities What You’ll Do Answer inbound calls and assist members with questions related to insurance policies and AAA memberships. Deliver personalized, proactive solutions and recommend valuable products and services. Engage with members using strong communication and a friendly, problem-solving mindset. Think quickly and critically to resolve issues—this is not a scripted environment. Navigate multiple systems and tools while actively listening and multitasking. Maintain a positive, can-do attitude in a fast-paced and evolving environment. Participate in ongoing coaching and development to continually enhance your performance. Work-From-Home Requirements: Dedicated, quiet workspace without interruptions. You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 50-100 mbps download and 10 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. Demonstrated ability to uphold productivity and confidentiality in a remote setting. Regular attendance in virtual team meetings and training sessions. Availability during standard business hours and flexibility for possible shift adjustments. What You’ll Need Prior customer service experience (recent call center experience preferred). Spanish fluency is a plus! Excellent communication skills (written, verbal, and listening). Ability to multitask and navigate computer systems in real time. A flexible, “can-do” mindset and willingness to adapt to change. High school diploma or GED. Ability to pass a background check and drug screening. Must reside within the State of Ohio. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.