What are the responsibilities and job description for the L2 Support Operations Specialist: position at Ace Technologies?
L2 Support Operations Specialist
Mt. View, CA (Onsite)
12 months Contract
Job Description -:
L2 Support Operations Specialist
Customer Experience Operations Specialist
Required Skillsets
Experience in ITSM / Incident & Problem Management for 3 years, and a total of customer support experience for 5 years
Hands-on experience with Jira, PagerDuty or other Support management tools (ticket workflows, priorities, escalation)
Ability to distinguish and handle technical vs. non-technical issues
Familiarity with mobile applications, connected services, or automotive software
Strong triage, prioritization, and coordination skills
Clear written and verbal communication skills
English required
Japanese preferred
Ability to work calmly in a fast-paced, operational environment
Strong documentation and detail-oriented
High flexibility and a patient and capable of investigating an issue
Preferred skillsets
Capable of reading codes (GitHub, Swift, GraphQL, basic server languages) for debugging
Thanks & Warm Regards,
Siddharth Chaudhary
ACE Technologies Inc
Email: Siddharth@acetechnologies.com