What are the responsibilities and job description for the Data Center Hardware Support Engineer_ Memphis, TN_ Onsite position at Ace Technologies?
Data Center Hardware Support Engineer
Memphis, TN_ Onsite
12 months
Interview Mode- Video
Resource needs to be comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts.
They need to have enough experience, where they are confident in their skills to support and add new skills as needed.
Responsibilities:
Ticket management/Tracking
Good problem-solving skills
Great customer service and communication
Ability to work well within a team
Be able to lift 65 pounds
Be able to work while on a ladder
Great attention to detail
Work in a fast-paced environment
Must have skills:
• Basic Network experience
• Experience reading Linux logs
• Linux cli experience
Nice to have skills:
• RoCE network experience
• Nvidia GPU/NIC experience is a plus
• Provide day-to-day data center operational support
• Escort and coordinate with dispatched field engineers
• Manage parts shipping, receiving, and inventory
• Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)
• Coordinate with colocation teams for power, cooling, and facility maintenance activities
• Execute customer-directed system and version updates
• Proactively monitor servers and notify customers of issues
• Open and manage service requests; triage and coordinate break/fix activities with Dell support
• Perform troubleshooting, log collection, and follow vendor-recommended resolutions
• Support firmware upgrades and hardware break/fix activities
• Handle parts replacement and hardware deployment
• Perform OS installation, GPU configuration, and any testing
• Conduct system testing and validation to ensure operational readiness
• Handle random or urgent issues as they arise, serving as flexible escalation and coordination point