What are the responsibilities and job description for the Customer Success Manager position at Ace Technologies?
Hi
Please find the JD below and let me know your interest
Position: Customer Success Manager
Location: Aurora, CO | 100% Office Based
Key Responsibilities
Customer Expertise
● Become a subject matter expert in AI-powered compliance solutions, understanding all
capabilities and potential customizations.
● Maintain in-depth knowledge of industry-specific terminology and best practices to effectively
communicate with clients.
● Develop a strong understanding of compliance matters relevant to industry, especially
related to the IRA and other regulatory frameworks.
● Serve as a trusted advisor between clients and the product team, documenting client
feedback, product improvements, and pain points.
Client Engagement
● Engage with clients and their employees at all levels, from onsite personnel to C-suite
executives, to build strong relationships.
● Conduct virtual and in-person training sessions and system reviews for clients.
● Collaborate closely with Product, Sales, and Support teams to meet client needs.
● Manage client projects, ensuring successful completion and seamless implementation of
AI-powered compliance tools.
Client Optimization
● Help clients identify and develop internal Subject Matter Experts (SMEs) or champions to
foster deeper product understanding and engagement.
● Maintain continuous, engaging communication with clients, providing timely guidance and
assistance on how to leverage AI-powered tools.
● Assist the VP of Customer Success in identifying and improving departmental efficiencies
through better tools and processes.
Thanks and Regards
Gary
Technical Recruiter
Ace Technologies Inc.
2375 Zanker Road, Suite 250, San Jose, CA 95131
Email: gary@acetechnologies.com
LinkedIn URL: linkedin.com/in/atul-pratap-singh-4603751b7
www.acetechnologies.com
