Inside Sales Administrator

Job Summary
The Inside Sales Administrator plays a critical dual role supporting both revenue growth and marketing execution. This position partners closely with assigned Outside Sales to manage customer accounts, process orders, ensure delivery timelines, and drive lead development, while also executing key marketing initiatives that support brand growth and new business development.

This is a high-impact role ideal for someone who is detail-oriented, proactive, customer-focused, and comfortable balancing operational execution with marketing creativity in a fast-paced environment.

Primary Responsibilities – Inside Sales Support

Customer & Account Support

• Communicate with and service customer accounts assigned to the supported Outside Sales representative
• Maintain consistent, exceptional customer service
• Provide customer correspondence and follow-up
• Log customer complaints and ensure resolution through closure

Quotes, Orders & Pricing

• Prepare quotes and process customer orders
• Coordinate pricing strategy with assigned Outside Sales representative
• Execute POs for firm orders in accordance with SOPs and purchasing limits
• Execute internal work orders and external processing purchase orders
• Interface with the Processing Coordinator to expedite as needed

Delivery & Issue Management

• Monitor production and shipping schedules to ensure timeline adherence
• Escalate scheduling or delivery concerns as needed
• Troubleshoot order or service issues with operational staff
• Track and report transactional losses (lost deals, trends, reasons)

Lead Development & Business Growth

• Prospect to develop leads for assigned sales representative
• Support marketing-generated campaigns
• Assist with lead nurturing efforts
• Share market and customer feedback with sales leadership

Meetings & Collaboration

• Participate in quarterly staff meetings
• Participate in monthly inside sales meetings
• Complete special projects as assigned

Qualifications

Required

• High school diploma or GED required
• 2 years of inside sales, sales support, account coordination, or related experience
• Strong organizational skills with the ability to multitask effectively
• Proven ability to work well in a fast-paced, deadline-driven environment
• Ability to remain calm, professional, and solution-focused under pressure
• Self-motivated and able to work independently without requiring micromanagement
• Excellent written and verbal communication skills
• Comfortable working in CRM systems and Microsoft Office
• Detail-oriented with strong follow-through

Preferred

• Experience in the steel industry or prior work at a steel service center
• Experience supporting outside sales teams

Key Competencies

• Customer-first mindset
• Strong problem-solving ability
• Process-driven and detail-oriented
• Collaborative team player
• Thrives in a fast-paced, high-accountability environment

Conditions of Employment

• Must be able to pass a pre-employment drug screening
• Must successfully complete a background check
• Must have reliable transportation to Humble, TX
• Must be legally authorized to work in the United States

What Success Looks Like

• Orders are processed accurately and efficiently
• Delivery commitments are met or proactively communicated
• Customer issues are resolved quickly and professionally
• Leads are consistently generated and nurtured

Join Ace Steel Supply as an Inside Sales Administrator and become a key driver in both customer success and business growth. This role is built for someone who thrives in a fast-paced environment, can juggle multiple priorities without losing composure, and takes ownership without needing micromanagement.

If you’re energized by supporting sales teams, solving problems under pressure, and keeping operations moving smoothly, you’ll fit right in. Bring your professionalism, attention to detail, and ability to stay calm in the heat of battle and help us execute with precision, strengthen customer relationships, and continue building a high-performing, growth-focused organization.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $50,000 - $60,000