Scholarship Program Coordinator

Description

Position: Scholarship Program Coordinator

About ACE Scholarships

ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K-12 private schools through partial scholarship support. Over the past 25 years, ACE has delivered more than 100,000 scholarships worth over $330 million. This school year, ACE is serving approximately 14,000 children in Arkansas, Colorado, Delaware, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, Wyoming, Hawaii, and is actively pursuing other expansion opportunities with the support of a national funding partner. For more information visit the ACE website at www.acescholarships.org.

Our Mission is to advance K-12 educational freedom, with a focus on securing financial support for families so they may access the quality education of their choice.

Our Values:? 

ACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE’s founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support.?? 

Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback.? 

Innovation: We know ideas matter. We prefer the risks and rewards the come with creativity, to the certainty that attends stagnation.  

Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful.  

Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt.  

Kindness: We value everyone on our team, respect differences and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others.  

Our Founding Principles: ? 

1. The American public education system is flawed.? 

2. Free enterprise and democracy work.? 

3. Parents know the best education environment for their kids.? 

?4. Private schools offer great value and have open seats.? 

5. All people are created equal and deserve an equal chance to pursue the American Dream.? 

Position Overview

The Scholarship Program Coordinator will be responsible for supporting the administration of ACE K-12 scholarship programs nationally (private, and state and national tax credits), including but not limited to serving as a customer support contact for: partner private schools, families, and other educational vendors. This includes support for applications and renewals, vendor marketplace support and setup, communications and other data management. As a supporting contact for partner schools and families this position requires a high level of customer service with professional communication both written and verbal.

Primary Job duties and responsibilities

1. Administer the K-12 Scholarship Program

• Serve as supporting contact for ACE partner schools and families 
• Provide excellent customer service to schools and families returning communication in a timely manner and assisting families and schools throughout the scholarship process
• Ensure the accurate administration of the K-12 Scholarship Program, in accordance with policies and procedure
• Manage the application and scholarship process
• Evaluation of income verification documents including by not limited to 1040’s, 1099s, SNAP Approval letters, or other forms of documentation.
• Support research and collection of school-level data from partner schools in designated states for the ACE third-party evaluation project
• Conduct exit surveys and other data collection for internal purposes
• Articulate ACE mission to community members
• Participate in engagement activities that will create value to schools and families

2. Generalized Organizational Support

• Assist with marketplace transactions and approvals
• Ad hoc projects as directed by manager

Knowledge, Skills and Abilities

• Unwavering belief in the school choice, educational freedom, and the ACE Scholarships mission.
• Strong customer-centric philosophy; ability to maintain professionalism, patience and empathy when resolving issues with stakeholders
• Experience in program project implementation
• Strong attention to detail and ability to stay organized
• Knowledge and experience in Microsoft Office Suite, high comfort level with database and CRM systems (ServiceNow)
• Ability to manage multiple projects and activities
• Enthusiastic self-starter with the ability to identify problems and develop and implement solutions
• Ability to communicate and adjust workflow to accommodate schools and families during seasons of high volume
• Experience managing data and reporting
• Strong verbal and written communication skills in English, Bilingual in Spanish is desired but not required. 

Minimum Requirements

• Bachelor’s Degree or equivalent work experience in customer service, non-profit administration, hospitality, or other related fields
• Personal and professional integrity
• Strong communication and customer service skills
• Excellent professional appearance and presentation
• Strong analytical and decision-making skills
• Ability to travel out of state (<10%)

Location and Reporting

• Position will be based in ACE Scholarships’ Denver Office (Greenwood Village, CO/Denver Tech Center)
• In-office with remote work at manager’s discretion
• Reports to Director level manager

FLSA Status
Exempt 

Compensation
Annual salary of $55,000 – $65,000 and eligible for annual performance bonuses, plus benefits package, which includes but is not limited to: 

• Medical Insurance (with generous employer contribution)
• Dental Insurance (with generous employer contribution)
• Vision Insurance
• Voluntary Life Insurance
• HSA, FSA, Limited FSA, and Dependent Care FSA pre-tax spending accounts
• Employee Assistance Program (EAP)
• Free, Employer-paid Short-term, Long-term, and AD&D insurance. 
• 401(k) with 6% employer match with immediate vesting
• Scholarships for employee’s whose children are actively enrolled in a K-12 private school ($3,500/child, up to $10,500/year). 
• On-site amenities in Colorado Home Office inlude employer paid parking, gym, café, and building security, in-office coffee, snack bar, and walking treadmill

Salary : $55,000 - $65,000