Director of Account Management

Description

Who We Are:

A Leader in Relocation and Logistics Excellence! For over 40 years, Ace Relocation Systems has been a driving force in the relocation industry — combining innovation, cutting-edge technology, and a people-first approach to deliver world-class service. Our reputation is built on trust, agility, and creativity, and we’re proud to serve some of the most respected companies and institutions across the country.

At Ace, we don’t just move goods — we move businesses, people, and communities forward. We also give back, supporting causes like Move for Hunger, the American Cancer Society, and Truckers Against Trafficking.

Are You?

• Team-oriented and collaborative?
• Passionate about delivering exceptional customer experiences?
  
  

If you answered yes, we want YOU on the Ace Relocation Team!

This role can be located in any of these Ace strategic markets: Austin/San Antonio TX | San Diego CA | Cleveland OH

Position Summary: As our Director of Account Management, you'll be the strategic business partner for our National Accounts, a trusted advisor responsible for driving client satisfaction, fostering long-term relationships, and accelerating revenue growth. You'll champion our clients' needs internally while ensuring seamless service delivery that exceeds expectations. This is more than account management; it's about building partnerships that fuel mutual success and sustaining business relationships that keep Ace thriving.

What You'll Do:

• Own the relationship with assigned national account clients, including Relocation Management Companies and direct corporate partners
• Serve as the vital bridge between clients and Ace's internal teams, ensuring flawless communication and coordination
• Master each client's unique metrics and KPIs , weaving them into your daily strategy with purposeful, measurable actions that consistently exceed performance benchmarks
• Partner with our Customer Experience Director to tackle challenges head-on, crafting solutions that benefit both Ace and our clients while ensuring total satisfaction
• Become the expert problem-solver for escalations —when challenges arise, you'll take ownership, dig deep to understand root causes, and orchestrate swift resolutions that protect client relationships and maintain service excellence. You'll keep all stakeholders informed throughout the process, turning potential setbacks into opportunities to demonstrate Ace's commitment to exceptional service
• Lead the charge on new account onboarding, setting the stage for long-term success from day one
  
  

What You Bring:

• 5 years of hands-on customer service excellence in a professional office environment
• Exceptional organizational skills —you're a master of time management with a sharp eye for detail
• Adaptability is your superpower —you're flexible, versatile, and thrive in dynamic environments
  
  

Benefits:

• Collaborative and team-oriented environment
• Paid vacation/sick/holidays
• Comprehensive benefits package including 401k with match.
• Workplace Flexibility
• And much, much more!
  
  

Company information can be found at .

The pay rate starts at $113,000 equivalent annual salary plus incentives. Starting pay rate is based on criteria such as location, experience, qualifications, and the terms of any applicable agreement. Dependent on the length of service, hours worked, and applicable agreements, benefits include medical, dental, vision, life, and optional disability insurance, sick pay of 2.66 hours for every 80 hours worked, Vacation pay of 3.08 hours for every 80 hours worked, paid holidays (7 days annually), three personal days (prorated based on start date), bereavement pay and retirement benefits.

Please note that we do not wish to be contacted by external recruiters regarding job candidates. All applications must be submitted through our official channels.

We Take Equality Seriously: Indeed, all aspects of employment with the Company will be governed based on merit, competence, and qualifications and will not be influenced in any manner by an individual's race, religion, color, national origin, ancestry, citizenship status, physical disability, mental disability, genetic information (including testing and characteristics), sex (including pregnancy, lactation, childbirth or related medical conditions), gender identity, age (40 and over), sexual orientation, veteran status, uniformed service member status or any other status protected by local, state or federal law.

Qualifications

Technology Skills

• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Proficient in Microsoft Teams and CRM tools.
• Comfortable leveraging data and reporting tools for decision-making and client presentations.
  
  

Minimum Qualifications (Knowledge, Skills, And Abilities)

• Bachelor’s Degree in Business, Communications, or related field; equivalent experience may be considered.
• Minimum 5 years of client relationship management experience.
• Proven ability to manage high-value accounts and lead a client-facing team in a service-oriented organization.
• Strong interpersonal, presentation, and negotiation skills.
• Excellent written and verbal communication abilities.
• Demonstrated organizational, analytical, and strategic planning skills.
• Ability to balance multiple priorities and work effectively in a fast-paced environment.
• Track record of driving revenue growth and achieving client satisfaction metrics.