Account Manager

Who we are:

Ace Relocation Systems has been a dynamic leader and innovator in the relocation industry for over 40 years. Our commitment to reinvesting in equipment, modern facilities, cutting-edge technology, and an exceptional team has positioned us as a forward-thinking, customer-focused organization. We pride ourselves on delivering creative solutions with an unwavering dedication to safety and service excellence.

Beyond our business, we take pride in giving back by supporting impactful charities like Move for Hunger, the American Cancer Society, and Truckers Against Trafficking.

If you're seeking a tech-forward, people-first company that values its employees and serves a diverse range of esteemed clients, we invite you to join Ace Relocation Systems! This role can be located in any of the following Ace markets: Austin/San Antonio, Seattle, San Diego, Long Beach, San Jose, Orlando, Chicago or Cleveland.

Are you?

• Team-oriented?
• Passionate about delivering exceptional customer service?

If you answered yes, we want you to come to be a part of the Ace Relocation Team!

Position Summary: The Account Manager is Ace's primary business contact for National Accounts and is responsible for client interaction and overall service delivery satisfaction, client volume and revenue growth. The Account Manager ensures excellent customer service and represents Account needs and goals within the organization to maintain quality. The Account manager is responsible for building relationships with Account staff that keeps consistent business volume and earn new and repeat business.

Priorities:

• Perform Account Management duties for assigned national account clients. This will include Relocation Management Company relationships as well as direct client relationships
• Be the liaison between the Account and Ace Relocation Systems personnel and service departments.
• Understand each client's scoring methodology, and integrate this into daily interactions and purposeful, measurable actions geared toward monitoring, maintaining, and exceeding required scores.
• Work with Customer Experience Director to assist our team in problem solving to ensure the resolution is in Ace and Account's best interest and that customer satisfaction has been achieved.
• Communicate client escalations and resolutions to key external and internal stakeholders – be instrumental in facilitating a favorable outcome.
• Lead in the onboarding process for new accounts.

Qualifications/Skills:

• 5 years of moderate to heavy hands-on account management in an office environment
• Exceptional time management and attention to detail
• Be adaptable, flexible and versatile.

Benefits:

• Collaborative and team-oriented environment
• Paid vacation/sick/holidays
• Comprehensive benefits package including 401k with match.
• Workplace Flexibility
• And much, much more!

Company information can be found at www.acerelocation.com.

The pay rate is $80,000 equivalent annual salary plus incentives. Starting pay rate is based on criteria such as location, experience, qualifications, and the terms of any applicable agreement. Dependent on the length of service, hours worked, and applicable agreements, benefits include medical, dental, vision, life, and optional disability insurance, sick pay of 2.66 hours for every 80 hours worked, Vacation pay of 3.08 hours for every 80 hours worked, paid holidays (7 days annually), three personal days (prorated based on start date), bereavement pay and retirement benefits.

Please note that we do not wish to be contacted by external recruiters regarding job candidates. All applications must be submitted through our official channels.

We Take Equality Seriously: really, all aspects of employment with the Company will be governed based on merit, competence, and qualifications and will not be influenced in any manner by an individual's race, religion, color, national origin, ancestry, citizenship status, physical disability, mental disability, genetic information (including testing and characteristics), sex (including pregnancy, lactation, childbirth or related medical conditions), gender identity, age (40 and over), sexual orientation, veteran status, uniformed service member status or any other status protected by local, state or federal law.

Technology Skills:

• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook.
• Competent with Microsoft Teams.

Minimum Qualifications (Knowledge, Skills, and Abilities): The following are required to enable job holders to perform the essential functions of the job.

• High School Diploma or General Education Degree (GED)
• 5 years of relevant work experience