What are the responsibilities and job description for the Customer Service Support - Menomonee Falls, WI position at ACE PRECISION MACHINING LLC?
Ace Precision is an internationally recognized supplier to the Aerospace, Power Generation, Defense and Space industries. We are proud of our wide range of advanced capabilities and our highly skilled staff who come together to achieve amazing results. Are you interested in joining a growing team with a culture of excellence, innovation, and quality? If so, apply today and watch your career take flight!
ABOUT THE ROLE:
At Ace Precision, we manufacture mission-critical components for the aerospace industry—where precision, responsiveness, and reliability matter every day. As a Customer Service Support Specialist, you’ll play a key role in supporting our customers and internal teams by ensuring accurate, timely order management and communication. This position is ideal for someone who thrives in a detail-driven environment and enjoys collaborating across teams to deliver exceptional service.
WHY YOU’LL LOVE WORKING HERE:
If you’re a Customer Service Support Specialist who excels at keeping projects organized and supporting cross-functional teams, you’ll thrive in our fast-paced, innovation-driven workplace.
- Be part of a company that supports the aerospace industry—where your work truly matters
- Collaborative, team-oriented culture with strong cross-functional partnership
- Opportunities to grow your skills in ERP systems, data analysis, and supply chain processes
- Fast-paced environment that values continuous improvement and problem-solving
- A workplace committed to quality, safety, and doing things the right way
WHAT YOU WILL DO:
- Gather, review, and organize all documentation related to new and existing customer orders
- Process orders, RMAs, credit memos, and miscellaneous charges accurately within the ERP system
- Manage order entry, acknowledgements, and performance metrics across customer portals and internal systems
- Download, analyze, and update Excel data to track forecasts and communicate order changes
- Partner with sales, shipping, and customer support teams to resolve order issues, including status updates, availability, and contract questions
- Adapt to customer-specific requirements such as portal usage, communication expectations, and order workflows
- Review customer contracts to ensure compliance and identify opportunities for improved efficiency or profitability
- Monitor customer scorecards, reconcile discrepancies, and report on performance metrics
- Identify and support improvements to order management processes and tools
- Contribute to team success by supporting additional tasks and initiatives as needed
WHAT YOU’LL BRING:
- High school diploma or general education degree (GED)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong attention to detail and ability to stay highly organized
- Excellent communication skills and a collaborative mindset
- Reliability and commitment to meeting attendance and performance expectations
GREAT BENEFITS:
- Competitive pay
- Comprehensive benefits package: Medical, Dental, Vision, Short-Term & Long-Term Disability, and Life Insurance
- 401(K) Match up to 8%
- A Work-Life Balance
- Paid Vacation & Personal Time, and 9 Paid Holidays
- Paid Parental Leave
- Wellness Program Reimbursements
- Employee Assistance Program
- Tuition Reimbursement
- Company meals, events, and parties!
Equal Opportunity Employer, including Veterans and Individuals with Disabilities.