Member Experience Manager (Assistant Manager)

OVERVIEW

Start Now. Play Forever. Ace Pickleball Club, LLC (APC) is a fast-growing indoor pickleball franchise. Our club will feature 16 courts in a climate-controlled environment, using on-court technology for instant replay and live streaming to provide the ultimate pickleball playing experience. Our mission is to be the most advanced, most inclusive pickleball club in operation, and support players as they explore the lifelong sport of pickleball. Members of all ages and skill levels can visit the Ace Pickleball Club location to participate in a variety of activities including daily open play, clinics, leagues, tournaments, social and glow-in-the-dark events. The Ace Pickleball Club experience comes down to three simple words. Learn, Play. Compete.

The Member Experience Manager will report to the General Manager. This person must

be driven, approachable, and detail oriented. They lead by example, foster a culture of

teamwork, and can motivate the Team. They inherently place value on knowing active

hospitality and create personable relationships with all Members. They work to

develop the community and foster an optimal playing experience.

RESPONSIBILITIES

· Take great care of our members through active hospitality and leading by

example for your Team.

· Support the General Manager in the day-to-day operations of the Club including

but not limited to promoting safety and cleanliness protocols, proactively

resolving Member concerns with professionalism and care, serving as Manager on-Duty, and collaborating with other departments to ensure operational efficiency.

· Ensure all Team members are treated fairly, and with respect, build rapport with Team Members by fostering an environment of open communication and spending time with Team Members on the Club floor.

· Maintain our Club to provide the optimal playing experience for all Members.

· Responsible for engagement and retention strategies through APC programming

and local partnerships.

· Spearhead Member engagement activities with local businesses.

· Follow up membership inquiries, provide tours and educate Guests about the

Ace Pickleball Club experience.

· Drive outreach to the local community to identify sales-building opportunities

for partnerships and promotions with businesses or organizations.

Develop and maintain collaborative relationships with community organizations

to drive active hospitality outside the Club.

· Effectively communicate with Members and Guests to promote upcoming

events and activities.

· Develop and maintain collaborative relationships with community organizations

to drive active hospitality outside the Club.

· Plan and execute regular tournaments, mixers and other events. Manage all aspects of special events while maintaining the utmost Guest Service.

• Train, develop and direct Team Members
• Build and manage relationships in the local community.

· Collaborate with the Marketing Team to create promotional materials and

strategies to maximize event participation

QUALIFICATIONS

• Previous fitness or sport club experience preferred
• Proactive approach to problem-solving with strong decision-making capability
• Ability to manage multiple projects and tasks simultaneously
• Excellent verbal and written communication skills
• Effectively builds strong relationships with team and club members
• Detail oriented and highly organized
• Enthusiastic about pickleball and/or fitness
• Technologically savvy is a plus
• Certified in CPR

Job Type: Full-time

Pay: $36,000.00 - $42,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Application Question(s):

• What are some strategies you have used in the past to grow a business? This position will help start the new ACE Pickleball Club in Hixson and we will be looking for an entrepreneurial mindset to help grow membership and build local relationships with surrounding businesses.

Work Location: In person

Salary : $36,000 - $42,000