Club Operations Manager

Start Now. Play Forever. Ace Pickleball Club, LLC (APC) is a fast-growing network of indoor pickleball clubs dedicated to delivering a premier playing experience for players of all skill levels.  Ace Pickleball Club is committed to growing the sport of pickleball by inspiring new players, cultivating a welcoming community, and providing optimal playing conditions so players can learn, play, and compete. APC puts the Member experience first – ensuring players always have access to Open Play as well as Clinics, Tournaments, Mixers, and more.  

The Club Operations Manager reports directly to the General Manager and plays a critical role in shaping the Member experience. This individual is driven, organized, detail-oriented, and leads by example. They place a strong emphasis on hospitality and build relationships with all Members. Serving as a key leader in the day-to-day operations, the Club Operations Manager is responsible for overseeing staff, fostering a culture of teamwork, and maintaining Club standards.  

·        Support the General Manager in day-to-day Club operations, including: 

·        Serving as Manager-on-Duty 

·        Reporting (Opening/Closing Checklists, Cleaning Checklists, Incident Response, etc.) 

·        Ensuring objectives and performance standards are achieved 

·        Handle Member and Guest inquiries, concerns, and feedback professionally and proactively 

·        Train and enforce standards and policies with the team to ensure operational efficiency and consistency 

·        Monitoring inventory, equipment, and supplies to support operations 

·        Maintain facility cleanliness and safety protocols to provide an optimal playing experience for all Members 

·        Assist in planning and executing programs and events 

·        Provide continuous on-the-job training to develop Team Members 

·        Track key metrics, program participation, and team performance 

·        Build and manage relationships in the local community 

·        Previous experience in hospitality and guest service 

·        Strong leadership, communication, and interpersonal skills 

·        Proactive approach to problem-solving with strong decision-making skills 

·        Highly organized, detail-oriented, and able to manage multiple projects in a fast-paced environment  

·        Excellent verbal and written communication skills 

·        Ability to build strong relationships with team and Club Members 

·        Enthusiastic about pickleball and/or fitness 

·        Previous fitness or sport club experience preferred 

·        Experience using technology and software platforms preferred  

·        CPR certification preferred

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs and goals of the organization.

·        Paid Time Off

·        Medical, dental, vision insurance 100% paid by APC

·        401k