Club Manager

Join the fastest-growing indoor pickleball franchise in the country. As the General Manager of Ace Pickleball Club Westborough, you’ll lead a passionate team, grow a thriving community, and oversee all aspects of operations — from member experience to technology and events — in a fun, high-energy environment.

OVERVIEW

Ace Pickleball Club (APC) is a rapidly expanding indoor pickleball franchise featuring 8–16 courts in climate-controlled environments. Our clubs combine advanced on-court technology, instant replay, and live streaming to create the ultimate pickleball experience.

Our mission is to grow the sport by inspiring new players and providing enthusiasts of all skill levels a welcoming community and optimal playing conditions. Members enjoy open play, clinics, leagues, tournaments, and social events — all built around our core values: Learn. Play. Compete..

The General Manager of APC Westborough must be driven, a great communicator, highly service orientated and bring flexibility, leadership and technical knowledge to the Team. This person leads by example, fosters a culture of teamwork and can motivate that Team. They inherently place value on knowing people’s names and making friends without trying. They build a community and foster an optional pickleball playing experience.

RESPONSIBILITIES

Your Members

· Take great care of our Members through active hospitality and leading by example for your Team.

· A leader in being genuinely friendly and passionate about Guest service. General Managers not only satisfy Member and Team requests, but also anticipate their needs.

· Receive and welcome feedback from Members to determine an appropriate action plan, if needed. This also includes oversight of membership cancellation trends.

· Oversee local marketing, lead generation and Member inquiry follow-ups.

· Manage promotional emails and monthly newsletters for our Members.

Your Team

· Responsible for the selection, development and retention of Team Members through genuine leadership skills.

· Ensure all Team Members are treated fairly, and with respect, build rapport with Team Members by fostering an environment of open communication and spending time with Team Members on the Club floor.

· Evaluate the Team, on a quarterly basis, to maintain active hospitality standards in the Club.

Your Club

· Manages the Point-of-Sale system, add and edit items, refine processes and use the reporting functionality to manage the business.

· Ensure financial targets are met and proper accounting procedures are being followed.

· Organize and facilitate corporate events, lead communication on pricing and court availability.

· Evaluate Team facilitation of scheduled programming (clinics and socials).

· Support and troubleshoot all technology in the club, including Pickleball Software, PlaySight cameras, A/V, glow-in-dark systems, and Office 365 applications.

· Ensure proper controls are in place to track revenue, payroll, inventories, and expenses.

· Create a safe, clean, well-maintained facility. Manage regular cleaning, inspection and maintenance schedules. Perform or coordinate necessary maintenance.

· Follow the required process for logging and reporting incidents.

QUALIFICATIONS

· Previous fitness, sport club, restaurant or retail management experience

· Proven ability to bring new Members into the facility

· Proactive approach to problem-solving with strong decision-making capability

· Ability to manage multiple projects and tasks simultaneously

· Excellent verbal and written communication skills

· Effectively builds strong relationships, leads and develops a Team

· Detail oriented and highly organized

· Enthusiastic about pickleball and/or fitness

· Proven ability to manage multiple systems (POS, CRM, etc), and AV technology

BENEFITS/PERKS

· Paid Time Off

· Free club membership

· Discounts on Food & Beverage

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Parental leave

Application Question(s):

• What interest you most about working at Ace Pickleball Club and how does this role fit into your long term career goals?

Work Location: In person

Salary : $60,000 - $70,000