What are the responsibilities and job description for the Merchant Onboarding Specialist (Payments) - In Office Job position at Ace Pay?
Job Description
Position Overview
Ace Pay is seeking an Junior Onboarding & Operations Specialist to support merchant application processing, onboarding, and risk-aligned boarding operations as part of our Full Service Provider (FSP) growth.
This role is responsible for managing the merchant onboarding lifecycle and ensuring applications are structured properly according to underwriting and risk guidelines. The ideal candidate has hands-on experience in the merchant services industry and understands underwriting expectations, documentation requirements, and risk considerations — while working collaboratively with sponsor bank underwriting teams for final approvals.
This is not an underwriting decision-making role, but a critical operational position that helps ensure smooth approvals, reduced back-and-forth, and faster merchant activation.
Key Responsibilities
Merchant Onboarding & Application Processing
- Manage onboarding process from application intake through approval and activation.
- Review merchant applications for completeness and accuracy before submission.
- Ensure applications meet onboarding and risk guideline requirements before submission to underwriting.
- Coordinate with sales teams, ISOs, ISVs, and partners to resolve missing items quickly.
Underwriting Coordination & Risk Alignment
- Apply knowledge of merchant underwriting guidelines to pre-screen applications.
- Prepare clean and complete submission packages for underwriting review.
- Act as liaison between sales teams and underwriting to reduce approval delays.
- Communicate conditions, reserve requirements, or documentation requests back to partners.
FSP Operational Support
- Help maintain efficient boarding workflows aligned with sponsor bank requirements.
- Support faster approvals and same-day onboarding when possible.
- Assist with gateway and terminal setup coordination after approval.
- Maintain accurate onboarding records in internal systems.
Partner & Internal Support
- Guide agents, ISOs, and ISVs on proper application submission standards.
- Educate internal teams on onboarding best practices.
- Help improve onboarding processes as Ace Pay scales as an FSP.
Required Qualifications
- 1-2 years experience in merchant services, payment processing, or acquiring operations.
- Strong experience with merchant onboarding and application processing.
- Working knowledge of underwriting guidelines and risk requirements.
- Familiarity with:
- KYC / beneficial ownership requirements
- Merchant documentation standards
- Chargeback and risk basics
- Sponsor bank submission processes
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced, high-volume environment.
Preferred Experience
- Experience working with ISOs, ISVs, or agent channels.
- Exposure to Fiserv or other acquiring platforms.
- Understanding of high-risk vs low-risk merchant categories.
- Knowledge of terminal and gateway boarding processes.
Key Traits
- Operationally strong and detail-oriented.
- Understands risk without being a formal underwriter.
- Able to work closely with sales while maintaining compliance standards.
- Fast execution mindset to support rapid merchant approvals.
Why This Role Is Important (FSP Model)
As Ace Pay expands as a Full Service Provider, this role ensures:
- Cleaner submissions to underwriting
- Faster approval turnaround
- Reduced onboarding friction for partners
- Better risk alignment from day one
- Scalable onboarding operations
Pay: $18.00 - $24.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $24