What are the responsibilities and job description for the CSR/LOT ATTENDANT position at Ace Parking Management, Inc.?
Compensation Range: $19.00 - $20.00 per hourAbout Us:One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)Culture: We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.Accountability:Assist with office duties, including answering phones and emails.Assisting customers’ with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.Assisting customers with locating vehicles.Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.Resolving customer requests, questions, and complaints.Patrolling parking areas on a golfcart in order to prevent vehicle damage and vehicle or property thefts.Actively look for ways to assist customers.What we are looking for:A valid CA Driver's License Must be able to stand and walk up to 8 hours per shift.Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.Experience dealing with irate customers and resolving customer issues and/or complaints.An outgoing and enthusiastic personality.Willingness to do whatever it takes to earn a “Thank You.”What We Can Offer You for All Your Hard Work:$19 - $20 Per HourMedical, dental, vision, life insurance coverage for full-time, eligible employees.Flexible Spending Accounts for full-time, eligible employees401kVacation/Sick for full-time and part-time employeesHoliday for full-time and part-time employeesDiscount programsAce Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.
Salary : $19 - $20