What are the responsibilities and job description for the Supervisor position at Ace Of Montana?
A Shift Supervisor oversees daily operations during a specific shift, ensuring team productivity, customer satisfaction, and adherence to company policies. They act as the bridge between frontline staff and management.
Here’s a detailed breakdown of the role:
Shift Supervisor – Job Description
Key Responsibilities
- Lead and supervise team members during assigned shifts to ensure smooth operations.
- Delegate tasks and monitor performance to meet productivity and service goals.
- Handle customer issues and resolve complaints promptly and professionally.
- Ensure compliance with safety, quality, and operational standards.
- Train and mentor new employees and provide ongoing coaching to team members.
- Manage shift transitions, including opening and closing procedures.
- Prepare shift reports and communicate key updates to incoming supervisors or managers.
Skills and Qualifications
- Proven experience in a supervisory or team lead role.
- Strong leadership and communication skills.
- Ability to multitask and stay calm under pressure.
- Familiarity with point-of-sale (POS) systems or inventory software.
- High school diploma or equivalent
Work Environment
- Retail
- Requires flexibility to work evenings, weekends, or holidays.
- Often involves standing for long periods and occasional lifting.
This role is ideal for someone who thrives in fast-paced environments and enjoys leading teams to success.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Google suite of products or related software and able to learn other software used by the company.
Education and Experience:
High school diploma or equivalent.
Previous retail sales experience is required.
General knowledge of hardware and outdoor power equipment is preferred.
Physical Requirements:
This position requires prolonged periods of standing, walking, and lifting.
Must be able to lift up to 50 pounds at times.