Supervisor

A Shift Supervisor oversees daily operations during a specific shift, ensuring team productivity, customer satisfaction, and adherence to company policies. They act as the bridge between frontline staff and management.

Here’s a detailed breakdown of the role:

Shift Supervisor – Job Description

Key Responsibilities

• Lead and supervise team members during assigned shifts to ensure smooth operations.
• Delegate tasks and monitor performance to meet productivity and service goals.
• Handle customer issues and resolve complaints promptly and professionally.
• Ensure compliance with safety, quality, and operational standards.
• Train and mentor new employees and provide ongoing coaching to team members.
• Manage shift transitions, including opening and closing procedures.
• Prepare shift reports and communicate key updates to incoming supervisors or managers.

Skills and Qualifications

• Proven experience in a supervisory or team lead role.
• Strong leadership and communication skills.
• Ability to multitask and stay calm under pressure.
• Familiarity with point-of-sale (POS) systems or inventory software.
• High school diploma or equivalent

Work Environment

• Retail
• Requires flexibility to work evenings, weekends, or holidays.
• Often involves standing for long periods and occasional lifting.

This role is ideal for someone who thrives in fast-paced environments and enjoys leading teams to success.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Google suite of products or related software and able to learn other software used by the company.

Education and Experience:

High school diploma or equivalent.

Previous retail sales experience is required.

General knowledge of hardware and outdoor power equipment is preferred.

Physical Requirements:

This position requires prolonged periods of standing, walking, and lifting.

Must be able to lift up to 50 pounds at times.