Product Owner (EMI)

About ACE Money Transfer

ACE Money Transfer is a UK-headquartered multinational fintech company based in Manchester, United Kingdom. We provide secure and innovative digital remittance and payment solutions across the UK, Europe, Canada, and Australia, empowering customers in 28 countries to transfer funds seamlessly to over 100 destinations worldwide.

Websites:

• https://acemoneytransfer.com
• https://aceunion.com

Role Overview

As a Product Owner (EMI), you will take ownership of multiple Electronic Money Institution (EMI) product domains, ensuring they deliver exceptional customer value while supporting business growth, operational excellence, and regulatory compliance.

Working closely with engineering, compliance, operations, finance, commercial teams, and external partners, you will translate business objectives into actionable product backlogs and deliver high-impact solutions across the entire customer journey. You will also provide guidance to junior product team members and contribute to the long-term evolution of ACE's product ecosystem.

Product Principles

Every product initiative is driven by four key principles.

Customer First

Build products that deliver a seamless, secure, and intuitive experience across onboarding, digital accounts, wallets, cards, payments, and customer servicing. Continuously identify opportunities to reduce friction, improve activation, increase engagement, and lower customer support dependency.

Evidence-Based Decisions

Prioritise initiatives using measurable customer and business insights, including conversion funnels, transaction success rates, operational efficiency, product adoption, customer behaviour, and revenue performance. Every feature should have clearly defined success metrics before development and measurable outcomes after release.

Practical Innovation

Leverage automation, AI-driven capabilities, intelligent workflows, experimentation, and scalable platform improvements to strengthen compliance, improve efficiency, reduce costs, and create new commercial opportunities.

Scalable Distribution

Design reusable, API-enabled product capabilities that can be deployed efficiently across multiple markets, partners, and channels rather than building market-specific solutions.

Key Responsibilities

Product Ownership & Roadmap Management

• Own and manage multiple EMI product areas including onboarding, accounts, wallets, payments, cards, pricing, transaction controls, servicing, and limits.
• Convert strategic business goals into well-defined product roadmaps and prioritised backlogs.
• Assess opportunities by balancing customer value, commercial return, regulatory obligations, implementation complexity, and operational efficiency.
• Ensure every product investment contributes to stronger unit economics and sustainable growth.
• Continuously evaluate existing initiatives and prioritise those that deliver meaningful business and customer outcomes.

Product Delivery

• Drive product initiatives from discovery and planning through development, launch, and ongoing optimisation.
• Prepare comprehensive Product Requirement Documents (PRDs), user stories, business requirements, workflow documentation, and acceptance criteria.
• Collaborate closely with Engineering, Design, QA, and Architecture teams throughout the product lifecycle.
• Lead backlog refinement, sprint planning, UAT, release planning, deployment readiness, and post-launch reviews.
• Ensure regulatory, operational, security, and technical considerations are incorporated throughout delivery.

EMI & Payments Product Ownership

Lead initiatives covering:

• Digital Accounts
• Wallet Solutions
• Card Issuing and Lifecycle Management
• Domestic & Cross-Border Payments
• Transaction Controls & Payment Monitoring
• Pricing, Fees, Limits & Commercial Configuration
• Settlement, Safeguarding, Reconciliation & Ledger Functions
• KYC, KYB, AML, Fraud Prevention & Regulatory Controls

Partner closely with Compliance and Risk teams to ensure every product enhancement remains compliant while delivering an outstanding customer experience.

Commercial Focus

Develop a strong commercial understanding of EMI products by:

• Monitoring operational costs across payment processing, customer support, reconciliation, vendors, and manual processes.
• Identifying automation opportunities that improve efficiency and reduce operational overhead.
• Driving initiatives that improve customer acquisition, activation, transaction frequency, retention, and monetisation.
• Working with Finance to build business cases, estimate commercial impact, and measure realised benefits after implementation.

Stakeholder Collaboration

Act as the primary product representative across cross-functional initiatives by:

• Working closely with Engineering, Compliance, Operations, Risk, Finance, Marketing, and Commercial teams.
• Coordinating with sponsor banks, payment processors, BIN sponsors, technology vendors, and strategic partners.
• Supporting API integrations and technical solution discussions with both internal and external stakeholders.
• Establishing governance frameworks, ownership models, and clear RACI structures for product initiatives.

Product Performance & Optimisation

• Monitor customer, operational, and commercial KPIs to assess product performance.
• Analyse customer feedback, behavioural trends, operational bottlenecks, and support insights.
• Continuously improve products through experimentation, automation, and data-informed enhancements.
• Convert post-launch learnings into future roadmap priorities and product improvements.

Team Collaboration & Leadership

• Coach and support Associate Product Managers and Junior Product Managers.
• Encourage best practices in product discovery, backlog management, prioritisation, documentation, and delivery.
• Promote a culture of ownership, customer obsession, continuous learning, and accountability.
• Support Product Managers and the Head of Product with strategic initiatives and execution planning.

Prioritisation Framework

Product priorities are evaluated based on measurable business impact.

Preference is given to initiatives that:

• Deliver significant operational cost savings with relatively low implementation effort.
• Generate high-confidence revenue growth through efficient delivery.
• Provide strong customer and commercial value supported by data.
• Strengthen core platforms when they enable future scalability, automation, cost optimisation, or revenue opportunities.

Innovation alone is not considered sufficient justification. Every initiative must demonstrate clear strategic, operational, commercial, or customer value.

Qualifications & Experience

• Bachelor's degree in Business, Computer Science, Engineering, Information Systems, Finance, or a related field.
• 5–8 years of experience in Product Management or Product Ownership within fintech, payments, banking, or regulated financial services.
• Strong understanding of Electronic Money Institutions (EMI), digital banking, wallets, payment products, and card ecosystems.
• Hands-on experience working within Agile/Scrum environments.
• Proven ability to translate business strategy into successful product delivery and measurable outcomes.
• Excellent analytical thinking, stakeholder management, commercial awareness, and communication skills.
• Experience working closely with engineering teams, regulated business functions, and third-party technology providers.
• Knowledge of KYC, KYB, AML, safeguarding, settlement, reconciliation, fraud prevention, and payment operations is highly desirable.