What are the responsibilities and job description for the Customer Service Associate position at Ace Mart Restaurant Supply Co?
Job Title: Customer Service Associate – Help Power the Foodservice Industry
Reports to: Assistant Store Manager / Store Sales Manager
Classification: Hourly / Non-Exempt
Are you a relationship-builder who thrives in a fast-paced, customer-focused environment? At Ace Mart Restaurant Supply, our Customer Service & Sales Associates are trusted partners to chefs, restaurateurs, and foodservice pros. Your positive attitude, attention to detail, and ability to guide customers toward the right products make a real impact on their success—and ours.
This is more than a retail job. It's a people-first, solution-oriented role at the front lines of the foodservice industry.
What We Offer:
- Work-Life Balance: Enjoy Sundays off to rest and recharge.
- Employee Discounts: Save on a wide range of professional kitchen equipment and supplies.
- Learning & Growth: Gain product knowledge and industry insight through hands-on training and mentorship.
- Paid Time Off: Take the time you need with vacation and sick leave.
- Comprehensive Benefits: Medical, dental, vision, and life insurance after 60 days.
- Financial Security: Participate in our matching 401k program and plan for the future.
What You Will Do:
- Deliver a standout customer experience by greeting every customer with energy, positivity, and a service-first mindset—whether in person, by phone, or via email.
- Build lasting customer relationships by engaging in genuine conversations, earning trust, and becoming a go-to resource for restaurant and foodservice professionals.
- Guide purchasing decisions by listening carefully, identifying customer needs, and recommending the right equipment and supplies to support their success.
- Drive in-store sales by confidently promoting featured items, offering cross-sell suggestions, and ensuring customers leave with solutions—not just products.
- Follow up with intention by checking in with customers post-purchase and using follow-through to turn one-time buyers into repeat business.
- Support seamless service by offering carry-out assistance, coordinating deliveries, and stepping in to solve problems with professionalism and urgency.
- Maintain a clean and organized store that invites customers to browse, with well-stocked shelves, clear displays, and a polished presentation.
- Collaborate with a high-energy team by sharing product knowledge, supporting teammates, and participating in ongoing training to grow your impact.
What You Will Need:
- A People-First Mindset: Friendly, helpful, and customer-focused in every interaction.
- Sales Savvy: Confident recommending and selling products that fit customer needs.
- Strong Communication: Clear, professional communication in person, by phone, and through email.
- Time Management: Able to multitask, prioritize, and stay organized during peak store hours.
- Physical Stamina: Stand and walk for extended periods, lift up to 50 lbs. regularly, and use computers/registers comfortably.
- Education & Experience: High school diploma or equivalent preferred. Prior retail, sales, or foodservice experience is a plus—but we’ll train the right person.
Join us as a Food Enthusiast & Customer Service Specialist and become an essential part of our team dedicated to delivering an exceptional experience to our valued customers. Ace Mart Restaurant Supply is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Your culinary passion and customer-focused approach will help us continue to create a haven for food enthusiasts.