Customer Solutions Specialist

Ace Manufacturing & Parts Company

Full-Time | Hourly | Customer Experience / Sales Support

Ace Manufacturing is looking for a Customer Solutions Specialist who enjoys solving problems, working with customers, and finding better ways to get things done.

This position develops extensive knowledge of Ace Manufacturing's products, manufacturing capabilities, and business processes to confidently guide both B2B and B2C customers through multiple sales channels, including distributors, private label customers, retail consumers, e-commerce, and outside sales support.

Pay & Benefits

• Starting Pay: $20.00–$23.00/hour, depending on experience
• 10 paid holidays each year
• 40 hours of paid vacation after 90 days
• 40 additional vacation hours on your anniversary date
• Medical, dental, and vision insurance eligibility after 60 days of employment

What You’ll Do

• Serve as a primary contact for assigned customer accounts.
• Respond to customer questions and provide proactive order and shipping updates.
• Learn our product lines and help customers identify the right products and solutions.
• Enter and manage orders, pricing, account information, backorders, RMAs, and related documentation.
• Support outside sales with quotes, follow-up, and account coordination.
• Work with Sales, Engineering, Production, Planning, Purchasing, Shipping, Quality, and Marketing to resolve customer needs.
• Identify opportunities to improve processes, efficiency, and the customer experience.
• Maintain accurate information within CRM and ERP systems.

What We’re Looking For

• 2 years of customer service, inside sales, or related experience preferred.
• Strong Microsoft Excel skills required.
• Strong communication, organization, and problem-solving skills.
• High attention to detail and accuracy.
• Ability to learn products, systems, and processes quickly.
• ERP, CRM, WooCommerce, manufacturing, or similar business software experience is a plus.

Interview & Skills Assessment

Candidates selected for an interview should expect a practical skills assessment focused on Microsoft Excel and problem solving. We’re interested in seeing how you approach real-world tasks, not just what’s listed on your resume.

Have work you’re proud of? We encourage candidates to submit examples that demonstrate experience in customer service, process improvement, communication, or project work with their application and/or bring examples to the interview.

Examples may include spreadsheets, dashboards, process improvements, presentations, project materials, or customer-facing resources. Please do not submit confidential or proprietary information from a current or former employer.

Physical Requirements

Frequent computer and telephone use, ability to sit or stand for extended periods, and occasional lifting up to 25 pounds.

Quality Commitment

All employees are expected to help improve product quality and meet delivery goals.

Additional Information

This job description lists the main duties of the job. Other tasks may be assigned. Reasonable accommodations may be made for individuals with disabilities.

Equal Employment Opportunity

Ace Manufacturing is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under the law.

Ace Manufacturing provides reasonable accommodations to qualified individuals with disabilities as required by law.