Training Program Specialist

Training Program Coordinator

Department: Customer Service / Training Coordination

Location: New York Main Office
Reports To: General Manager, Operations
Regular Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m.

Pay Range: $75K - $80K per year; Exempt

Position Summary

The Training Program Coordinator runs our customer training program: scheduling on-site trainings at hospitals nationwide, keeping our field trainers supplied and on schedule, and serving as the go-to contact for customers and trainers. You will learn our products inside and out and become our in-house expert. This is a long-term role with real room to grow.

Essential Duties and Responsibilities

Training Scheduling and Customer Outreach

• Take training requests from customers and sales reps; schedule, confirm, and reschedule appointments in iTRAK 2.0.

• Proactively reach out to accounts we haven’t visited recently, including targeted email outreach by region.

• Be the first point of contact for customer questions, and bring in the sales rep when a question needs their expertise.

• Lead phone and online product walkthroughs for customers.

Trainer Coordination and Field Support

• Match trainers to jobs based on their specialties, location, and availability.

• Plan routes and group visits by region so every trip is worth the cost.

• Make sure materials ship and arrive before each visit; track shipments weekly and re-ship when needed.

• Support trainers in the field and adjust schedules when plans change.

• Coordinate onboarding for new trainers, pairing each with a lead trainer until they are ready to work on their own.

Orders and Records

• Review trainer reports, route follow-ups to the right person, and keep EVS Directors updated through iTRAK.

• Keep accurate records and report training activity to management.

• Handle confidential customer and pricing information with discretion.

Qualifications and Requirements

• Highly organized, with strong follow-up. You don’t wait to be reminded.

• Self-starter and quick learner who takes ownership of results.

• Strong communication and presentation skills by phone, email, and video.

• Comfortable with computers and Microsoft Office Suite, especially Excel, Outlook and Word.

• Flexible and calm when priorities change.

• Experience in scheduling, dispatch, customer service, or sales support preferred.

• Floorcare, janitorial, or healthcare EVS experience preferred.

• a plus, not required.

• High school diploma or GED required.

• We’ll train you on our systems (Step1, iTRAK, BatchGeo) and products.

Work Environment

Office-based at our Brooklyn main office, (preferably live in Brooklyn to avoid long commute) mostly computer and phone work. No travel required. Must be able to perform the essential functions of the role, with or without reasonable accommodation.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have experience in the EVS healthcare or floorcare industry? How many?
• Do you live within 30-45 minutes from the office (11219)?
• Are you available to answer short calls from staff out in the feild after hours?

Education:

• High school or equivalent (Required)

Experience:

• Appointment scheduling: 3 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Brooklyn, NY 11219 (Required)

Work Location: In person

Salary : $75,000 - $80,000