What are the responsibilities and job description for the Customer Service Representative position at ACE Home Services?
Overview
Looking to TRADE UP to a better opportunity? ACE Home Services is hiring Customer Service Representatives!
Pay: $18–$20/hr spiffs
- Weekend availability required.
- Flexible Hybrid Schedules
- Training: Training will be completed on site during normal business hours of 8am-4pm Monday - Friday
Why Join Ace?
Medical, Prescription, Dental & Vision Insurance
Disability & Term Life Insurance
401(k) with company match
Paid Holidays & PTO
Ongoing training, development, and real growth opportunities
A stable, locally operated company with a family‑style culture
- Flexible, hybrid/remote schedule!
Customer Service Representative Duties:
Take inbound calls from new and existing customers and create lifelong ACE customers
Make outbound calls to membership customers to schedule maintenance visits, communicate promotions, pitch sales opportunities, and cross‑selling options
Enter and update sensitive customer information accurately
Provide general inbound customer service and support
Customer Service Representative Requirements:
Previous customer service experience, especially inbound and outbound call handling
- Previous customer service experience in a trades environment
Service Titan experience
Strong attention to detail and ability to multitask
A team‑first mindset with honesty, integrity, and a positive attitude
Who We Are
ACE Home Services is locally operated with the feel of a small business and the stability of a large one. Our teams work hard, support each other, and are rewarded for their contributions. We invest in our people through training, development, and unmatched benefits.
Apply Today!
Ace Home Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other status protected by federal, state, or local law.
Posted Min Pay Rate
USD $18.00/Hr.Posted Max Pay Rate
USD $20.00/Hr.Salary : $18 - $20