What are the responsibilities and job description for the Customer Service Representative position at Ace Home Improvements?
Job Summary
We are seeking a dynamic and dedicated Customer Service Representative to join our team at ACE & Sons Fence Company! In this role, you will be the frontline ambassador for our company, providing exceptional support to our clients and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your communication skills, enhance your organizational abilities, and grow within a supportive workplace.
Responsibilities
- Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in person.
- Manage front desk operations, including greeting visitors and directing them appropriately.
- Utilize office management software such as Microsoft Office, spreadsheets, and productivity tools to document interactions and update records accurately.
- Perform data entry tasks with high attention to detail using computer literacy skills, including Word processing and proofreading.
- Handle clerical duties such as filing, organizing documents, and maintaining office supplies to ensure smooth daily operations.
- Assist with calendar management and scheduling appointments for team members or clients.
- Support customer support efforts by troubleshooting basic technical issues and providing clear communication on products or services.
Qualifications
- Proven experience in office management or administrative support roles with strong organizational skills.
- Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel), data entry, and familiarity with productivity software.
- Prior experience working with multi-line phone systems and phone etiquette is highly desirable.
- Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment.
- Demonstrated customer service expertise, including handling client communication professionally and courteously.
- Technical proficiency in using QuickBooks or similar accounting software is advantageous.
- Previous office experience involving clerical tasks such as filing, proofreading, calendar management, and document preparation.
We value energetic individuals who are eager to deliver outstanding customer service while developing their professional skills in a supportive environment. This is a paid role designed to empower you with valuable experience that can propel your career forward!
Pay: $18.00 - $20.00 per hour
Expected hours: No more than 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $20