Sales Support Associate

Company Overview: Ace Hardware of Sheridan, a Mead Lumber Company, is a leading provider of products for professional contractors, builders, and remodelers. With 50 operating locations across nine Midwestern states, we are proud to be 100% employee-owned and ranked as the 12th largest building material supplier to professional builders in the U.S. At Mead Lumber, we strive to create a team that works and succeeds together every day in an authentic, team-oriented setting.

• Employee Ownership: As a 100% employee-owned company, you will have a stake in our shared success.
• Work-Life Balance: Enjoy flexible scheduling options that support your lifestyle.
• Career Growth: We are committed to your professional development, providing ongoing learning and advancement opportunities.

Job Summary: The Sales Support Associate plays a vital role in supporting both our sales team and retail operations. In this dual role, you will assist our Outside Sales Representatives (OSRs) by managing customer accounts and orders, while also helping customers at the retail counter by providing expert advice on building materials and assisting with purchases. Your contributions will help drive sales growth, ensure customer satisfaction, and create a positive shopping experience.

Pay for this role: $16.00 an hour depending on experience.

• Lead daily operations of the Craft Department, including ordering, stocking, merchandising, and maintaining inventory levels.
• Assist customers in locating and purchasing building materials, providing product information and recommendations.
• Write tickets for stock and special order products, including items requested by Outside Sales Representatives.
• Monitor and follow up on open orders from Outside Sales Representatives to ensure timely completion.
• Coordinate and schedule deliveries and credit pick-ups.
• Process and forward order confirmations, invoices, and credits to the appropriate recipients.
• Maintain a clean, organized, and welcoming sales environment.
• Develop and maintain general knowledge of retail products and categories.
• Respond to customer inquiries and resolve product-related issues to ensure satisfaction.
• Assist outside sales representatives with their accounts and provide necessary resources and information.
• Use communication skills to assess customer needs, provide solutions, and ensure a high level of customer service.

• High school diploma or GED required.
• 1-3 years of relevant experience preferred, but not required.
• Experience in construction or construction sales is a plus.
• Familiarity with BizTrack is a plus.
• Ability to analyze problems, identify root causes, and implement solutions.
• Strong verbal and written communication skills.
• Ability to assess situations, prioritize tasks, and make timely decisions.
• Ability to maintain confidentiality of sensitive information.
• Comfortable using office equipment such as computers, calculators, phones, copiers, etc.
• Must work 28 hours a week.
• Must be able to work weekends and holidays.
• Strong craft knowledge, including fabric, sewing, yarn, and related areas.
• Professional, timely, and considerate with excellent customer service skills.
• Able to operate and manage a cash register accurately.

Once eligible, you will participate in our ESOP (Employee Stock Ownership Plan), a unique benefit that can provide a financial source for your future/retirement that very few companies offer.

Equal Employment Opportunity: Mead Lumber Company is an Equal Employment Opportunity Employer. We consider applicants for all positions without regard to race, color, sex, ethnicity, national origin, religion, gender, age, pregnancy, marital status, veteran’s status, sexual orientation, genetic information, disability, or any other protected basis prohibited by law

Equal Opportunity Employer
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