What are the responsibilities and job description for the Sales/Service position at Ace Hardware - Locally owned?
We are always looking for talented, experienced individuals to join our team. Work with a local, family owned small business with two locations in West Michigan.
About ACE HARDWARE
Grand Rapids ACE Hardware & CJS Ace Hardware are locally owned and managed. Staff are part of a family and have many opportunities to advance their pay and careers. Many of our staff have years of experience in customer service and helping solve DIY projects. As affiliates the Ace Hardware family, these West Michigan locations are part of 5,000 stores providing customers with a broad product selection and award winning service that only comes from being locally owned. We are your neighbors and love providing you with the very best products and service.
General Summary:
Service is responsible for the intake of items as well as the repair, sharpening, ordering.. etc. of said items.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
• Provide a positive representation of CJS ACE HARDWARE.
• Proactively assist customers in solving problems.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Service Operations
• Assist in creating a positive, professional and safe work environment.
• Computer literacy and trouble shooting
• Time Management
• Problem-solving skills and attention to details
• Assist with providing a clean and orderly service center
• Willing to participate in continued learning and training as needed
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Be professional in appearance and actions.
• Perform all other duties as assigned.
Other Essential Requirements
Experience
Certifications and training
Physical Demands
Standing, walking, lifting (up to 55lbs)
Briggs and Stratton, Kawasaki, Stilh or other certifications
Already work for Ace Hardware? Existing Ace associates must have the approval of their current supervisor before applying.
Salary : $17 - $37