What are the responsibilities and job description for the Customer Service Representative and Sales Coordinator position at Ace Handyman Services?
Benefits
About The Role
Ace Handyman Services of Des Moines is one of the fastest-growing home repair, maintenance, and improvement companies in Iowa. We’re looking for a dynamic and customer-focused professional to join our team as a Customer Service Representative & Digital Marketing Coordinator.
This part-time position plays a key role in both customer experience and brand engagement. This person will serve as a point of contact for our clients while also managing our local digital marketing and social media presence. You’ll work closely with our craftsmen and Office Manager to ensure smooth operations, outstanding customer satisfaction, and growth across all service lines.
Compensation & Benefits
Customer Service & Operations
The 800 Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
- Flexible schedule
About The Role
Ace Handyman Services of Des Moines is one of the fastest-growing home repair, maintenance, and improvement companies in Iowa. We’re looking for a dynamic and customer-focused professional to join our team as a Customer Service Representative & Digital Marketing Coordinator.
This part-time position plays a key role in both customer experience and brand engagement. This person will serve as a point of contact for our clients while also managing our local digital marketing and social media presence. You’ll work closely with our craftsmen and Office Manager to ensure smooth operations, outstanding customer satisfaction, and growth across all service lines.
Compensation & Benefits
- Part-time available
- Competitive pay $17-20/hr
- Advancement & professional growth opportunities
- Regular performance and pay reviews
- Supportive, team-oriented culture
Customer Service & Operations
- Serve as the first point of contact for incoming customer inquiries via phone, email, and web requests.
- Provide accurate job information, service education, and estimates; close sales over the phone.
- Schedule and dispatch craftsmen using company CRM and scheduling systems.
- Manage daily and weekly work schedules, ensuring optimal efficiency and customer satisfaction.
- Conduct post-service follow-ups to ensure quality and resolve concerns.
- Accurately enter and maintain customer and job data in the CRM platform.
- Collaborate with the Office Manager and craftsmen to ensure seamless handoffs from scheduling to job completion.
- Support light administrative tasks such as filing, invoicing, and materials coordination.
- Work toward individual and team sales goals.
- Proactively engage existing customers for repeat and referral business.
- Educate clients on promotions, seasonal services, and membership programs.
- Participate in community events and local partnerships to support brand awareness and customer acquisition.
- Develop, schedule, and manage posts across social media platforms (Facebook, Instagram, Google Business, Nextdoor, etc.).
- Create engaging content that highlights our services, team, and community involvement.
- Respond promptly to social media inquiries, reviews, and comments in a professional manner.
- Monitor campaign performance and social media analytics to optimize engagement.
- Assist in proofreading, photo selection, and content creation for marketing materials and newsletters.
- 4–9 years of experience in customer service, scheduling, or inside sales.
- Strong written and verbal communication skills; professional phone presence.
- Tech-savvy with proficiency in Microsoft Office, Teams, and CRM systems (ServiceTitan experience is a plus).
- Basic understanding of digital marketing, social media management, or content creation.
- Excellent organizational and multitasking skills with strong attention to detail.
- Positive, self-motivated, and collaborative team player.
- Reliable transportation and valid driver’s license required.
- Experience in small business, home services, or franchise environments.
- Basic SEO knowledge or experience with online engagement metrics.
- Strong proofreading and marketing communication skills.
The 800 Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
Salary : $17 - $20