What are the responsibilities and job description for the Home Improvement Customer Service Representative position at Ace Handyman Services West St. Louis County?
Benefits:
- 401(k) matching
- Competitive salary
- Paid time off
Job Title: Customer Service Representative
Location: Ballwin, MO
Job Type: Full Time
Salary: $18.00 - $20.00 Per Hour
Reports To: Owner
Location: Ballwin, MO
Job Type: Full Time
Salary: $18.00 - $20.00 Per Hour
Reports To: Owner
About Us:
Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. We are committed to delivering high-quality craftsmanship and excellent customer service. We're looking for a reliable and detail-oriented Customer Service Representative to join our growing team.
Position Summary:
The Customer Service Representative plays a dual role in the organization, managing day-to-day office operations while also providing accurate project estimates for residential home improvement jobs. This role requires excellent organizational skills, strong communication, and a solid understanding of construction and home improvement processes.
Key Responsibilities:
Office Management:
- Coordinate scheduling of appointments, and crew assignments.
- Maintain accurate records, including client files, and job documentation.
- Manage incoming and outgoing communications, including calls and emails.
Estimating:
- Review project plans, specifications, and customer needs to prepare accurate cost estimates.
- Source pricing for materials.
- Prepare and present written estimates and proposals to clients.
- Collaborate with sales and project management teams to ensure customer satisfaction.
- Track and update project costs, budgets, and change orders as necessary.
Qualifications:
- Proven experience in office management and/or estimating in the construction or home improvement industry.
- Strong knowledge of residential construction methods, materials, and pricing.
- Excellent organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with estimating software is a plus (e.g., ServiceTitan).
- Exceptional communication and customer service skills.
- Valid driver's license and reliable transportation for site visits.
Preferred Qualifications:
- Experience working with homeowners and a basic understanding of residential building codes.
- Familiarity with CRM systems and project management tools.
What We Offer:
- Competitive salary and benefits package
- Opportunities for growth and professional development
- Supportive team environment
- Paid time off and holidays
- Health Insurance
Salary : $18 - $20