What are the responsibilities and job description for the Customer Service Representative position at Ace Handyman Services Union County NJ?
Benefits:
Ace Handyman Services is an Ace Hardware Company that provides professional repair, maintenance, and improvement services for residential and commercial customers.
Overview of Position:
The CSR assists the TEAM and reports to the Office Manager. The CSR acts as the central hub, handling inbound calls/leads, scheduling jobs, ordering materials, and providing information on services, ensuring smooth operations by coordinating craftsmen, solving logistics, managing paperwork, and boosting customer satisfaction with strong communication and problem-solving.
Responsibilities:
- Health insurance
- Opportunity for advancement
- Paid time off
Ace Handyman Services is an Ace Hardware Company that provides professional repair, maintenance, and improvement services for residential and commercial customers.
Overview of Position:
The CSR assists the TEAM and reports to the Office Manager. The CSR acts as the central hub, handling inbound calls/leads, scheduling jobs, ordering materials, and providing information on services, ensuring smooth operations by coordinating craftsmen, solving logistics, managing paperwork, and boosting customer satisfaction with strong communication and problem-solving.
Responsibilities:
- Customer Interaction: Ensure phones are answered promptly, respond to leads (email, web), provide service info, pricing, and availability, receive complaints, and follow up with clients.
- Scheduling & Dispatch: Coordinate and manage schedules for multiple craftsmen and projects, efficiently dispatching jobs and optimizing routes.
- Logistical Support: Order materials for jobs, help solve operational issues, and ensure smooth project flow from start to finish.
- Sales & Support: Educate customers on services, process quotes/billing, and potentially handle other sales such as commercial clients.
- Administrative Tasks: Perform general office duties, filing, and data entry.
- Excellent phone etiquette and communication skills.
- Strong sales skills.
- Strong customer service skills.
- Strong organizational and multitasking abilities.
- Customer-focused attitude with problem-solving skills.
- Proficiency with computer systems (Office Suite, CRM/ServiceTitan).
- Ability to work in a fast-paced environment.