Customer & Operations Coordinator

Are you looking for a career where every day is different, your relationships matter, and your work truly helps people? Join our team as we launch a new locally owned Ace Handyman Services franchise serving Oklahoma City North in the fall of 2026!

We’re looking for a Customer & Operations Coordinator to help build an exceptional customer experience from day one.

As one of our first team members, you'll play a key role in bringing our vision to life. You'll educate customers about our services, answer questions, schedule and dispatch craftsmen, coordinate materials, and ensure every project delivers exceptional customer experiences. This is consultative sales, not high-pressure selling. Your primary responsibility is to understand each customer's needs, recommend the right solutions, and build lasting relationships through honesty, trust, and outstanding service. This position is ideal for someone who enjoys building relationships, solving problems, staying organized, and helping a growing business deliver an exceptional customer experience every day.

Why You’ll Love Working Here

We know great people have choices. That's why we're building a workplace where employees are trusted, respected, and encouraged to grow. As a locally owned Ace Handyman Services franchise, you'll enjoy the support of a nationally recognized brand while working in a collaborative small-business environment where your ideas matter and your contributions make a visible impact every day.

This isn't just another office job. Every day you'll help homeowners and businesses solve problems that matter, from repairing a leaky door to making a home safer for an aging parent, and much more. You'll make a real difference while building a career with opportunities to grow into leadership.

If this sounds like the kind of career move you’ve been looking to make, we want to talk with you. Apply today!

What You’ll Do (Key Responsibilities)

• Facilitate calls to educate our customers on the types of services & solutions we provide and our service model - Listen with curiosity, ask questions, nurture relationships, and build trust
• Respond to leads, emails and calls in a swift and timely manner
• Utilize dispatching and schedule management software to plan customer jobs across the team of Craftsmen, managing complex calendars and scheduling needs, ensuring alignment and prioritization
• Conduct material ordering for multiple Craftsmen and projects, maintaining inventory controls
• Assist in solving operational logistics, including re-scheduling, to ensure a smooth customer journey
• Manage the follow-up with current customers, warranty reminders, and initiate customer appreciation efforts
• Lead high-impact in-office projects to support the expansion of the territory
• Take initiative to identify and prioritize opportunities and support an action-oriented environment
• Serve as a trusted partner, providing customer insights and recommendations that drive growth and increase the impact of the organization
• Promote the business vision and help drive operational excellence and customer experience
• Coordinate and support key meetings, providing operational support
• Maintain referral partners information
• Handle budget-related administrative tasks and perform paperwork and filing duties
• Support the management and upkeep of the physical office space, including supplies, shared tools, and an organized, welcoming environment

Career Path Potential

A candidate in this role has the potential to grow with the organization and take on new responsibilities. Someone who is seeking a career will find this role to be an excellent entry point into the organization.

A career path for this role might look like:

• Customer & Operations Coordinator (Current Job Posting)
• Operations Manager (Additional Responsibilities & Pay)
• Senior Operations Manager (Leadership Role, People Management)
• General Manager (Senior Leadership Role, People & Strategy Management)

What You Bring

• A genuine curiosity to learn more about people and how we can help them
• A self-starter with a ‘roll-up-your sleeves’ attitude who thrives in different environments
• A “People Person” who doesn’t mind frequently working alone
• A pleasant phone demeanor with exceptional communication, interpersonal, and influencing skills enabling trust to be built quickly
• A high level of accountability and integrity with the capacity to persist and sustain energy
• Ability to respond to requests with urgency, organization, and enthusiasm
• Ability to identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team
• A puzzle-solver with a solution-focused attitude, able to assimilate information, identify opportunities and next steps, and deliver results through action

What We’re Looking For

Education

• High school diploma or GED required

Professional Experience

• Construction experience is not required
• 3–5 years of experience in customer service, sales, scheduling, administrative support, office coordination, or a similar customer-facing role
• Experience delivering exceptional customer service with a strong customer-first mindset
• Inbound phone sales or call center experience is preferred

Communication & Interpersonal Skills

• Excellent verbal and written communication skills, with the ability to build trust and develop positive relationships with customers, team members, and business partners
• Strong active listening skills with the ability to ask thoughtful questions, understand customer needs, and provide effective solutions
• Professional, empathetic, and confident communication style that reflects the company's values

Organization & Time Management

• Demonstrated ability to manage multiple priorities simultaneously while maintaining accuracy and attention to detail
• Experience balancing urgent customer needs with longer-term projects in a fast-paced environment
• Comfortable working with changing priorities, evolving processes, and occasional ambiguity

Technical Skills

• Comfortable learning new technology, software, and business processes quickly
• Proficient with Microsoft Office (Outlook, Word, Excel, and Teams)
• Strong typing and computer skills; ten-key experience is a plus
• Experience with QuickBooks Online or other basic accounting software is preferred
• Experience with ServiceTitan is a significant advantage

Work Schedule

• Available to work Monday through Friday between the hours of 7:30 a.m. and 5:30 p.m

Employment Requirements

• Final candidates may be required to successfully complete a background check, drug screening, and reference verification as a condition of employment
• Positions requiring driving are contingent upon maintaining a valid driver's license and an acceptable motor vehicle record

What We Offer – Benefits & Perks

We're committed to creating a workplace where people can build a rewarding career while maintaining a healthy work-life balance. Here's what we offer:

• Competitive pay of $22-$28 per hour, based on experience
• Monday-Friday schedule with no weekend work
• Paid holidays and Paid Time Off (PTO)
• Company-sponsored volunteer events and paid volunteer time off
• Health benefits
• Annual performance reviews with merit increase opportunities
• Career advancement and professional growth opportunities
• Continuing education and training
• Professional membership reimbursement
• Profit-sharing program
• Performance bonus opportunities
• Salary growth opportunities as the company expands
• Company-branded apparel and merchandise
• A collaborative, supportive team culture where your ideas and contributions are valued

About The Company

Ace Handyman Services Oklahoma City North is a locally owned and operated business launching in Fall 2026, proudly serving homeowners and businesses throughout the Oklahoma City North area.

Backed by the trusted Ace Hardware brand, Ace Handyman Services is one of America's leading home repair companies, delivering professional craftsmanship with an exceptional customer experience. We help homeowners complete everything from small repairs to larger home improvement projects with honesty, reliability, and quality workmanship.

As a new business, we're building a team that values integrity, collaboration, continuous learning, and taking pride in helping customers care for their homes. Every employee will have the opportunity to make a meaningful impact as we grow together.

Ace Handyman Services Oklahoma City North is an Equal Opportunity Employer. We are committed to providing an inclusive workplace where employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

If you require a reasonable accommodation during the application or interview process, please contact us at OklahomaCityNorth@acehandymanservices.com.

Employment may be contingent upon the successful completion of a background check, reference verification, lawful pre-employment screening, and, where applicable, verification of a valid driver's license and acceptable motor vehicle record.

Compensation and benefits are subject to eligibility requirements, applicable plan terms, and company policy. Compensation within the posted pay range is determined based on qualifications, skills, experience, and business needs.

This job description is intended to describe the general nature of the position and is not an exhaustive list of duties or responsibilities, which may change based on business needs.

Applicants must be legally authorized to work in the United States. Employment is at will and may be terminated by either the employee or the company at any time, with or without notice, subject to applicable law.