What are the responsibilities and job description for the Customer Service Representative position at Ace Handyman Services Columbus?
Customer Service Representative — Ace Handyman Services Columbus
Pay: $17–$19/hour performance bonuses & spiffs
Ace Handyman Services Columbus is hiring a friendly, organized Customer Service Rep to be the voice of our team. This is a full-time, in-person position at our Westerville office, Monday through Friday, 7:30–4. You'll answer calls from homeowners, book appointments, and keep our craftsmen's schedules full — no cold calling, ever
What you'll do:
Answer inbound calls and turn inquiries into booked appointments
Follow up on estimates, leads, and missed calls
Schedule projects and optimize craftsmen calendars
Process payments and handle customer follow-ups as you grow into the role
What you get:
$17–$19/hr with regular pay reviews
Health, dental & vision insurance
401(k) matching profit sharing
Paid time off 12 work-from-home days per year
Performance bonuses and real advancement opportunities
What we need:
Great phone presence and customer service skills
Organized, detail-oriented, able to juggle multiple things at once
Comfortable with scheduling/CRM software, Word, Excel, Outlook
Type 40 WPM
High school diploma or equivalent
Customer service, dispatching, call center, or home services experience is a plus — and experience in the industry, specifically with the ServiceTitan platform, is a huge plus! A great attitude matters most.
We're locally owned, ranked the #1 Ace Handyman franchise in the country, and growing fast. Apply now — we'd love to talk!
Salary : $17 - $22