What are the responsibilities and job description for the Home Improvement Customer Service Representative position at Ace Handyman Services Beaumont?
- 401(k) matching
- Competitive salary
- Paid time off
Location: Ballwin, MO
Job Type: Full Time
Salary: $18.00 - $20.00 Per Hour
Reports To: Owner
- Coordinate scheduling of appointments, and crew assignments.
- Maintain accurate records, including client files, and job documentation.
- Manage incoming and outgoing communications, including calls and emails.
- Review project plans, specifications, and customer needs to prepare accurate cost estimates.
- Source pricing for materials.
- Prepare and present written estimates and proposals to clients.
- Collaborate with sales and project management teams to ensure customer satisfaction.
- Track and update project costs, budgets, and change orders as necessary.
- Proven experience in office management and/or estimating in the construction or home improvement industry.
- Strong knowledge of residential construction methods, materials, and pricing.
- Excellent organizational and multitasking abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with estimating software is a plus (e.g., ServiceTitan).
- Exceptional communication and customer service skills.
- Valid driver's license and reliable transportation for site visits.
- Experience working with homeowners and a basic understanding of residential building codes.
- Familiarity with CRM systems and project management tools.
- Competitive salary and benefits package
- Opportunities for growth and professional development
- Supportive team environment
- Paid time off and holidays
- Health Insurance
Compensation: $18.00 - $20.00 per hour
The 800 Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.
Salary : $18 - $20