Customer Service Representative (CSR)

• Employee discounts
• Flexible schedule
• 401(k)

• Schedule all work with current scheduling/operations program.

• Give detailed information in the notes fields of scheduling/operations program so the Craftsman has a very good idea of the tasks with in the job prior to the night before call.

• Check in paperwork as it comes in from the field..

• Handle re-scheduling as directed from the field.

• Continually check voice mail for calls that may have slipped in during other conversations.

• Return all phone calls within the day.

• Solve operational problems as they happen.

• Keep notes on ways to make your position more efficient.

• Digital Rolodex of referral partners management generating answers at our finger tips for a variety of issues.

• All office to client communication including phone calls, letters, and follow up.

• Assistance with all areas of organization in the office including filing, billing, A/R, A/P, letters and what ever comes up in the day of business.

• Phone system and associated problems are to be handled promptly.

• Check E-mail daily and respond in kind.

• Basic knowledge of Plumbing, Electrical, and Hardware is highly preferred

The 800 Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.