What are the responsibilities and job description for the FT Supervisor Ace Handiman North position at ACE HANDIMAN NORTH LLC?
Job Purpose
Assist customers to the fullest extent of your abilities. There is no problem that we as a team cannot solve through the services we provide, the information we possess, and the experience we have accrued. Supervisors are required to contribute to the vast body of skills and expertise to the best of their abilities, while striving to learn more. Treat each customer as we would a guest in your own home. Remember, without customers we would not be in business. Supervisors are leading and managing associates involved with activities in the front and back end of our stores which include check-out areas, returns, and special services.
Job Tasks
In addition to Sale Associate descriptions, supervisors will be held responsible for the following:
- Ensure overal customer satisfaction
- Maintain knowledge of current sales and promotions.
- Manage daily floor coverages (lunches, coordinator, closing duties, etc.)
- Ensure daily opening and closing procedures are fulfilled
- Ensure team members are maintaining stocking levels and departmental upkeep.
- Respond to priority calls (coordinator no answer calls, Code 1, Code 2, etc.)
- Place special orders or call other stores to find desired items.
- Ensuring safety for all customers, oneself, and coworkers.
- Forwarding customer complaints/concerns/complements to Managers.
- Ensure that sales floor is clear, organized, and properly signed, and free of trash and debre.
- Proper training of associates on store policies and procedures
- Delegate daily workload among associates
- Enforce policies and procedures.
- Ensuring the store is recovered and ready for business every day
- Enstill team work within
- Be a "Leader" not a "Boss"
Skills and Qualifications
- Strong leadership and analytical skills
- Excellent verbal and written communication skills
- Ability to communicate clearly and effectively in all situations
- Strong problem solving and organizational skills
- Ability to lead and develop others
- Strong people skills
- Dependable