What are the responsibilities and job description for the Small Engine Repair Technician position at Ace Handiman, INC DBA: Ace Hardware?
Position Summary:
In this position, the right candidate will demonstrate proficiency in the diagnosing and repair of a wide variety of outdoor power equipment as well as a friendly demeanor for talking to customers. A Stihl Technician is responsible for the overall success of the Stihl and outdoor power equipment department. They are the key point-of-contact in the store to establish and promote relationships with Stihl customers, as well as being the go-to person in the store for all questions regarding power equipment. This is a position that will require continual technical training and growth.
Essential Duties and Responsibilities:
Include the following. Other duties may be assigned.
- Grow Stihl business by engaging customers on the sales floor and keeping stock full.
- Diagnose problems and determine what repairs are needed on STIHL power equipment.
- Disassembly, repair, and reassembly of components and machines.
- Performs all service tasks.
- Prepares all forms (detail of work performed on repair orders) to be entered into our computer system.
- Maintain friendly and professional communication with customers during the sale and repair.
- Make courtesy calls to customers, maintaining cordial communication regarding unit repairs.
- Report any additional work required on equipment to customers, for proper and safe operation.
- Participates in all training programs.
- Maintains a clean work area and performs work in a neat and orderly fashion.
- Brings to the attention of the Store Manager any shop tools or equipment that is not in a serviceable condition or is unsafe to use.
- Must maintain regular and predictable attendance (dependable).
Benefits:
- Health Insurance
- Dental and Vision Care
- Paid Time Off
- Commission
- Employee Discount
- Regular Pay Increases (based on performance)
- Learn valuable skills you'll use for life!
Education/Training:
High school education or equivalent.
Experience:
Experience with small engine repair, two-stroke and four-stroke.
Interest in learning and taking over more responsibility as you progress.
RETAIL AND CUSTOMER EXPERIENCE IS PREFERRED
Physical Demands:
Ability to lift at least 60lbs on a regular basis.
May be subjected to sitting/standing/climbing/reaching/crouching for long periods of time to perform job.
GOOD COMMUNICATION SKILLS.
Job Type: Full-time
Pay: $13.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- 2 & 4 cycle (small) engine repair: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $13 - $20