What are the responsibilities and job description for the Logistics Operations Manager (FedEx Approved Business Contact) position at Ace Deliveries, Inc. (FedEx Contractor)?
Job Title: Logistics Operations Manager (FedEx Approved Business Contact)
Location: Stationed out of the Superior, WI Terminal #558
Position Type: Full-Time, Salaried
Salary Range: $65,000 - $80,000 / year Performance Bonus (DOE)
Benefits:
- Paid Time Off (PTO)
- Health, Dental, and Vision Insurance
- Company Retirement Plan with 3% match (available after 1 year of employment)
About Us:
We run a large-scale logistics operation partnering with FedEx Ground, operating a fleet of over 40 trucks across a high-mileage Contractual Service Area (CSA) split between a main terminal and a dedicated northern relay station. Due to recent company expansion, we have structured our management team into a highly collaborative, multi-manager environment.
Position Summary:
We are seeking an experienced, high-integrity Operations Manager to step in as a FedEx-approved Business Contact (BC). In this role, you will join a unified, 3-manager powerhouse team stationed down at our main office. While your day-to-day focus will be on optimizing the heavy volume at the terminal hub, you will collaborate with the other two BCs to handle full territorial coverage. This shared-team structure ensures seamless cross-coverage—meaning if a call-in or emergency happens up at our northern 8-route relay hub, one of the three managers can easily rotate to handle field logistics or fill in, keeping the entire footprint entirely insulated.
Key Responsibilities:
- Collaborative Management Leadership: Team up closely with our two existing terminal BCs to manage daily dispatch, live route tracking, and on-the-road problem solving across our entire 27-30 route CSA using GroundCloud.
- Cross-Hub Coverage Support: Participate in a shared rotational strategy with the other BCs to handle logistics firefighting, field emergencies, or driver call-ins at our northern relay hub when necessary.
- Operational Dashboard Management: Utilize FedEx systems including MGBA (Management Gained/Business Agility) and FRO (FedEx Route Optimization) to monitor service data, track package DNA, optimize routes, and maintain elite contract standards on the weekly FedEx scorecard.
- Frontline Driver Leadership: Provide daily, visible leadership to our combined 40 driver roster. Foster a culture of safety, accountability, and mutual respect on the road.
- Fleet Asset Management: Work tightly with our existing fleet maintenance program. Identify mechanical issues early, log preventative maintenance needs, and coordinate with our priority mechanics to keep our 40 vehicle fleet running efficiently.
- Scheduling: Create and adjust driver schedules to ensure adequate route coverage on daily basis.
Qualifications:
- 2 years of leadership experience in route logistics, final-mile delivery, freight transportation, or military logistics. FEDEX BC EXPEREIENCE HIGHLY PREFERRED.
- Must pass all FedEx Ground background checks, drug screenings, and formal Business Contact (BC) approval requirements.
- Technical Familiarity: Direct experience or strong familiarity with GroundCloud, FedEx MGBA, and FRO platforms is highly preferred.
- Strong leadership presence
- Deep familiarity with regional weather challenges and severe winter driving conditions.
- High-level problem-solving skills; you excel when a wrench gets thrown into the daily plan.
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Work Location: In person
Salary : $65,000 - $80,000