What are the responsibilities and job description for the Customer Service Associate position at Ace Buyers?
Job Summary
We are seeking a dynamic and enthusiastic Customer Service Associate to join our team! In this role, you will be the frontline ambassador for our company, providing exceptional support and service to our valued clients. Your energetic approach and strong communication skills will help build lasting relationships, resolve inquiries efficiently, and ensure customer satisfaction at every touchpoint. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a positive impact on our customers’ experience.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.
- Assist clients with product or service questions, troubleshooting issues, and providing detailed information to enhance their experience.
- Maintain organized records of customer interactions, transactions, and support tickets for reporting and quality assurance purposes.
- Demonstrate excellent phone etiquette and active listening skills to effectively address customer needs.
- Collaborate with team members to resolve complex issues, applying problem-solving skills to deliver timely solutions.
Requirements
- Proven experience in customer support.
- Strong computer skills including proficiency in data entry tasks.
- Excellent communication skills—both written and verbal.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Prior experience with customer service problem-solving and client communication is advantageous.
- Demonstrated organizational skills with the ability to prioritize effectively during busy periods.
- Experience in cash handling, or sales will be considered an asset.
Join us as a Customer Service Associate and become part of a vibrant team dedicated to delivering outstanding client experiences! Your energy, dedication, and exceptional communication will help us grow together while providing top-tier support that keeps our customers coming back.
Pay: $17.00 - $20.00 per hour
Benefits:
- Health insurance
- On-the-job training
- Paid time off
Application Question(s):
- A background check is required to buy/sell firearms, which is a part of the expectation of the job
Work Location: In person
Salary : $17 - $20