What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE-Ace Animal Clinic position at Ace Animal Clinic [AVPM MI PC 8 LLC]?
· Answer calls and emails promptly with professional, friendly service. · Schedule appointments based on client needs and veterinarian availability. · Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track. · Greet clients warmly and ensure a positive experience throughout their visit. · Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team. · Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor. · Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives. · Help maintain a clean, organized reception area and assist with daily practice operations as needed. · Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store. Qualifications: · High school diploma or equivalent required. · Excellent communication skills and a strong desire to provide compassionate, client-focused service. · Basic proficiency with technology, including scheduling software and online communication platforms. · Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. · Ability to lift up to 40 pounds independently. · Prior customer service experience, preferably in a veterinary or medical setting is a MUST. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet, we believe thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with clinical autonomy – and a culture that trusts your expertise. Plus, you’ll have a full network of support—from local team leaders to a dedicated Support Center that’s here to help, not hover – and the tools, resources, and real career growth, no matter where you start. Your voice matters here. Your work has purpose and we’re here to help you grow in a way that feels meaningful—for you, your team, and the pets and clients in the community around you.
